DoubleVerify
Salesforce Operations Support Admin
DoubleVerify, New York, New York, us, 10261
Salesforce Operations Support Administrator
Who we are
DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV's mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world's largest brands, publishers and digital ad platforms. DV's technology platform provides advertisers with consistent and unbiased data and analytics that can be used to optimize the quality and return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best-in-class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.
What you'll do
The Salesforce Operations Support Admin is responsible for supporting and interacting with all internal users of our systems. The Salesforce Operations Support Admin will work closely with members of the Salesforce support team to respond to cases and escalations from users, ensuring user satisfaction in the entire end-to-end support process. You'll also be responsible for determining and solving internal operational deficiencies within our Salesforce support team processes by implementing SFDC configuration changes following a defined SDLC cycle. Communication and documentation are vital in succeeding in this role, as it is an internal-facing position that interacts with people at all levels and across all functions on behalf of the Salesforce Support team.
Responsible for actively managing the internal support queue as requests come in throughout the day from usersCommunicating thorough responses that convey appropriate user-directing solutions via our Salesforce applicationAbility to manage user satisfaction via detailed and accurate instructionsBuilding out an internally facing knowledge base to help automate support processes and ensure correct attribution of client cases to the given solutionsProactively engage users to determine the best way to accomplish what they are looking for, and give detailed proposals to the teamDaily Salesforce administration, such as record and data entryRegular data quality Q/A and clean-up within Salesforce and other systems as necessaryWork with your team to determine the best solutions to create operational efficiencies across the Support TeamBuild and configure features and customization within Salesforce to meet the Support Team's needsKeep up to date with new SFDC features and releases to use all tools at our disposal and optimize buildsSpecial projects as identified by managementWho you are
3+ years of SFDC Administrator experience, preferably in online mediaBachelor's degree from an accredited institution or equivalent work experienceSFDC Administrator CertificationProficiency in MS Excel and Word & experience working in a Salesforce systemExperience working with Salesforce ETL applications such as DataLoader, DemandTools, JitterbitOrganized with rigorous attention to detail, drive for excellence, and a positive "can-do" approachAbility to adapt to and embrace changeVery strong interpersonal, communication and presentation skillsComfortable working in an agile environment with a small team of administratorsOutstanding written and verbal communication skills, capable of conveying issues clearly, making points concisely and ensuring successful overall communication channelsStrong analytical and problem-solving skills with the ability to work independently and collaborativelyAbility to set goals, meet/exceed deadlines, and successfully manage multiple assignments concurrentlyAbility to clearly and effectively communicate with users and all levels of management across different functionsHighly motivated team self-starter and team player
The successful candidate's starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV.The estimated salary range for this role based on the qualifications set forth in the job description is between [$58,000- $114,000]. This role will also be eligible for bonus/commission (as applicable), equity, and benefits.The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, and recognize that the person we hire may be more or less experienced than this job description as posted.
Not-so-fun fact:
Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you're not sure that you check every box, apply anyway!
Who we are
DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV's mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world's largest brands, publishers and digital ad platforms. DV's technology platform provides advertisers with consistent and unbiased data and analytics that can be used to optimize the quality and return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best-in-class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.
What you'll do
The Salesforce Operations Support Admin is responsible for supporting and interacting with all internal users of our systems. The Salesforce Operations Support Admin will work closely with members of the Salesforce support team to respond to cases and escalations from users, ensuring user satisfaction in the entire end-to-end support process. You'll also be responsible for determining and solving internal operational deficiencies within our Salesforce support team processes by implementing SFDC configuration changes following a defined SDLC cycle. Communication and documentation are vital in succeeding in this role, as it is an internal-facing position that interacts with people at all levels and across all functions on behalf of the Salesforce Support team.
Responsible for actively managing the internal support queue as requests come in throughout the day from usersCommunicating thorough responses that convey appropriate user-directing solutions via our Salesforce applicationAbility to manage user satisfaction via detailed and accurate instructionsBuilding out an internally facing knowledge base to help automate support processes and ensure correct attribution of client cases to the given solutionsProactively engage users to determine the best way to accomplish what they are looking for, and give detailed proposals to the teamDaily Salesforce administration, such as record and data entryRegular data quality Q/A and clean-up within Salesforce and other systems as necessaryWork with your team to determine the best solutions to create operational efficiencies across the Support TeamBuild and configure features and customization within Salesforce to meet the Support Team's needsKeep up to date with new SFDC features and releases to use all tools at our disposal and optimize buildsSpecial projects as identified by managementWho you are
3+ years of SFDC Administrator experience, preferably in online mediaBachelor's degree from an accredited institution or equivalent work experienceSFDC Administrator CertificationProficiency in MS Excel and Word & experience working in a Salesforce systemExperience working with Salesforce ETL applications such as DataLoader, DemandTools, JitterbitOrganized with rigorous attention to detail, drive for excellence, and a positive "can-do" approachAbility to adapt to and embrace changeVery strong interpersonal, communication and presentation skillsComfortable working in an agile environment with a small team of administratorsOutstanding written and verbal communication skills, capable of conveying issues clearly, making points concisely and ensuring successful overall communication channelsStrong analytical and problem-solving skills with the ability to work independently and collaborativelyAbility to set goals, meet/exceed deadlines, and successfully manage multiple assignments concurrentlyAbility to clearly and effectively communicate with users and all levels of management across different functionsHighly motivated team self-starter and team player
The successful candidate's starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV.The estimated salary range for this role based on the qualifications set forth in the job description is between [$58,000- $114,000]. This role will also be eligible for bonus/commission (as applicable), equity, and benefits.The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, and recognize that the person we hire may be more or less experienced than this job description as posted.
Not-so-fun fact:
Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you're not sure that you check every box, apply anyway!