EHR Support Analyst II

Description Salary Estimate: $68785.60 - $110094.40 / yearLearn more about the benefits offered for this job. The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) EHR Support Analyst II with HCA HealthOne you can be a part of an organization that is devoted to giving back!BenefitsHCA HealthOne, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.Free counseling services and resources for emotional, physical and financial wellbeing401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)Employee Stock Purchase Plan with 10% off HCA Healthcare stockFamily support through fertility and family building benefits with Progyny and adoption assistance.Referral services for child, elder and pet care, home and auto repair, event planning and moreConsumer discounts through Abenity and Consumer DiscountsRetirement readiness, rollover assistance services and preferred banking partnershipsEducation assistance (tuition, student loan, certification support, dependent scholarships)Colleague recognition programTime Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.Learn more about Employee BenefitsNote: Eligibility for benefits may vary by location.Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA HealthOne family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic EHR Support Analyst II to help us reach our goals. Unlock your potential!Job Summary and Qualifications:The EHR Support Analyst 2 serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. Primary responsibilities the leadership and facilitation of the facility's core clinical systems team on clinical IT activities, second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and leadership of new module/application testing and implementation for the facility. The EHR Support Analyst 2 facilitates and manages maintenance of facility-specific dictionaries and provides input to and customizes based on division policies and procedures, training, and best practices for use within the facility. This individual works with the Division EHR Support Specialist Team and facility core team members to develop training materials and deliver hands-on training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications. A EHR Support Analyst 2 may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities.GENERAL RESPONSIBILITIES:• Serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications.• Leads and facilitates the facility's core clinical systems team on clinical IT activities• Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues.• Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests• Serves as project leader for facility-based implementations of clinical applications software releases and new products• Provides on-call assistance as needed.• Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and Implementation for the facility• Facilitates and manages maintenance of facility-specific dictionaries• Provides input to customize base division policies and procedures, training, and best practices for use within the facility• Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed.• Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications.• Coordinates facility clinical application reporting requests, assists with defining report requirements, and validates reporting results.• May develop clinical application reports as needed• Performs quality audits and tracks metrics related to clinical application use• Participates in meetings as a member of facility clinical leadership • Promotes system security and patient confidentiality and helps ensure compliance• Coordinates the execution and use of tools for audits• Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadershipKNOWLEDGE, SKILLS & ABILITIES:Required:• Understanding of clinical operations and processes• Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR• Demonstrated ability to establish and build strong relationships across a broad range of personality types• Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing• Demonstrated customer orientation• Excellent leadership and teaching abilities• Demonstrated advanced computer skills • Understanding of reporting tools functionality and capabilitiesEDUCATION:• Bachelor's degree preferredEXPERIENCE:• One to Three years’ experience in clinical application support or related clinical work experienceCERTIFICATE/LICENSE: Licensing or credentials within specific clinical specialty preferred, if available. Possession/Maintenance of specialty clinical licensure is strongly desired. Valid state driver’s license and proof of auto insurance, if applicable. RELEVANT WORK (Minimum amount of specifically related experience which is required to perform the role at this level.ITGtransforms healthcare and gives peoplehealthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works tomove healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses."The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.HCA Healthcare Co-FounderIf you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our EHR Support Analyst II opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews.Unlock the possibilities and apply today!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.