ManTech
Subject Matter Expert Network Systems Administrator
ManTech, Washington, District of Columbia, us, 20022
Subject Matter Expert Network Systems Administrator
Currently, ManTech is seeking a motivated, career and customer-oriented Network Systems Administrator, Subject Matter Expert to join our team in Washington, DC. In this role, you will provide direct on‐site/off‐site support for the deployment of information technology (IT) equipment to critical incident sites and special events. You will be providing expert-level hardware and software support, perform advanced systems analysis, troubleshooting, and oversee the implementation of IT solutions to ensure optimal performance, reliability, and security. You will also serve as a key resource for technical guidance and provide mentorship to junior staff.Responsibilities include but are not limited to:* Lead, plan, and provide Tier 1, 2, and 3 HW/SW troubleshooting support for Service Desk issues.* Conduct advanced hardware and software analysis including product research, evaluation, testing, and recommendations.* Lead the installation, configuration, and troubleshooting of equipment, including servers, desktops, laptops, printers, and LAN devices.* Provide expert-level on-site and off-site hardware and software support throughout the deployment lifecycle of assigned missions.* Oversee the installation, testing, and maintenance of software applications to streamline business operations.* Support IT system installations, moves, and office consolidations at field sites, addressing infrastructure issues such as wiring and LAN capacity.* Trial or pilot new applications or systems to assess their effectiveness.* Offer desk-side support to executive-level users and manage HW/SW installations, moves, additions, and changes (IMAC).* Supports critical incident sites and special events including Critical Incident Management, Emergency Support Function, and COOP for mission-critical tasks.* Serve as a subject matter expert for complex technical issues and projects.* Plan and direct resources to accomplish mission objectives.Minimum Qualifications:* A bachelor’s degree in a related field (Computer Science or Management Information Systems). In lieu of a degree, an additional (6) years of experience.* 8 years of extensive experience in computer hardware, software, networking systems, and implementation, configuration, use, and troubleshooting of computer systems.* Strong troubleshooting skills with the ability to effectively manage multiple tasks and resolve complex issues with enterprise hardware.* Experience in managing, testing, and deploying security patches, COTS software updates, group policy and STIGs.* Availability to respond to critical incidents or service requests on a 24/7 basis.* Excellent communication, customer service, organizational skills, and attention to detail.* Ability to work independently and as part of a team; familiarity with federal regulations is a plus.Preferred Qualifications:* Proficient with ServiceNow.* Experience in supporting executive-level users.* Strong leadership skill and ability to mentor junior staff.* Ability to provide strategic technical guidance and recommendations.* Proficiency in advanced troubleshooting and root cause analysis.* Strong presentation and communication skills for technical and non-technical audiences.* Certifications such as CompTIA A, Network, Security, or similar.Clearance Requirements:* Must possess a current Top Secret security clearance.* Must be a U.S. citizen.Physical Requirements:* Must be able to be in a stationary position more than 50% of the time * Must be able to communicate, converse, and exchange information with peers and senior personnel * Constantly operates a computer and other office productivity machinery, such as a computer * The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations * The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.Receive tips & info on cleared job search, security clearances and career development.
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Currently, ManTech is seeking a motivated, career and customer-oriented Network Systems Administrator, Subject Matter Expert to join our team in Washington, DC. In this role, you will provide direct on‐site/off‐site support for the deployment of information technology (IT) equipment to critical incident sites and special events. You will be providing expert-level hardware and software support, perform advanced systems analysis, troubleshooting, and oversee the implementation of IT solutions to ensure optimal performance, reliability, and security. You will also serve as a key resource for technical guidance and provide mentorship to junior staff.Responsibilities include but are not limited to:* Lead, plan, and provide Tier 1, 2, and 3 HW/SW troubleshooting support for Service Desk issues.* Conduct advanced hardware and software analysis including product research, evaluation, testing, and recommendations.* Lead the installation, configuration, and troubleshooting of equipment, including servers, desktops, laptops, printers, and LAN devices.* Provide expert-level on-site and off-site hardware and software support throughout the deployment lifecycle of assigned missions.* Oversee the installation, testing, and maintenance of software applications to streamline business operations.* Support IT system installations, moves, and office consolidations at field sites, addressing infrastructure issues such as wiring and LAN capacity.* Trial or pilot new applications or systems to assess their effectiveness.* Offer desk-side support to executive-level users and manage HW/SW installations, moves, additions, and changes (IMAC).* Supports critical incident sites and special events including Critical Incident Management, Emergency Support Function, and COOP for mission-critical tasks.* Serve as a subject matter expert for complex technical issues and projects.* Plan and direct resources to accomplish mission objectives.Minimum Qualifications:* A bachelor’s degree in a related field (Computer Science or Management Information Systems). In lieu of a degree, an additional (6) years of experience.* 8 years of extensive experience in computer hardware, software, networking systems, and implementation, configuration, use, and troubleshooting of computer systems.* Strong troubleshooting skills with the ability to effectively manage multiple tasks and resolve complex issues with enterprise hardware.* Experience in managing, testing, and deploying security patches, COTS software updates, group policy and STIGs.* Availability to respond to critical incidents or service requests on a 24/7 basis.* Excellent communication, customer service, organizational skills, and attention to detail.* Ability to work independently and as part of a team; familiarity with federal regulations is a plus.Preferred Qualifications:* Proficient with ServiceNow.* Experience in supporting executive-level users.* Strong leadership skill and ability to mentor junior staff.* Ability to provide strategic technical guidance and recommendations.* Proficiency in advanced troubleshooting and root cause analysis.* Strong presentation and communication skills for technical and non-technical audiences.* Certifications such as CompTIA A, Network, Security, or similar.Clearance Requirements:* Must possess a current Top Secret security clearance.* Must be a U.S. citizen.Physical Requirements:* Must be able to be in a stationary position more than 50% of the time * Must be able to communicate, converse, and exchange information with peers and senior personnel * Constantly operates a computer and other office productivity machinery, such as a computer * The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations * The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.Receive tips & info on cleared job search, security clearances and career development.
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