Frontline Managed Services
Tier 2 IT Technician (Hicksville NY)
Frontline Managed Services, Hicksville, New York, us, 11815
Welcome to Frontline Managed Services® - where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.
Join Our Team and Be a Catalyst for Change!
We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future.
Do you have proven Level 2 IT support experience?
Do you have experience working for an MSP? Are you a "jack of all trades" and you want to grow your skills and knowledge in IT? Are you motivated by learning and want to work for a company that will invest in your education and growth? Do you have outstanding communication skills? Do you want to join a supportive, dynamic team of engineers? Frontline Managed Services is growing and looking for an experienced, self-motivated IT Technician/Engineer with proven technical experience and outstanding communication skills to provide level 2 support for clients' incoming issues that may include procedural, software, hardware, and operating system problems for their technologies, desktops, laptops, wireless devices, peripherals, servers, and software. Engineers are expected to have meticulous attention to detail, outstanding problem-solving skills, work comfortably under pressure, and deliver on tight deadlines.
In this role, the IT Technician will be responsible for supporting clients as a member of our customer-centric team both on client sites as well as from our office. You will be exposed to many different technologies. As such, the Help Desk Level 2 will not be expected to know everything but is expected to be resourceful in finding solutions.
This position requires that the candidate selected be a US Citizen
This onsite position will require weekly on-site visits to clients on Long Island and in Manhattan NY. New York Residents Only.
Requirements
REQUIRED Technical Experience & Skills:
3+ years of hands-on experience configuring, troubleshooting, and repairing Cloud-based networking, Windows servers and workstations, Firewalls, Exchange server, and Active Directory. Windows 7, Windows 10 Excellent high-level troubleshooting, attention-to-detail, organization, communication, and customer service skills. Excellent time management skills and the ability to efficiently multi-task, adapt, and stay calm under pressure to any changes or client emergencies. Must be located in New York and able to commute and work onsite in our Hicksville office daily. Personal transportation required to travel to NYC customer sites as needed (Personal expenses & mileage are paid by Frontline) PREFERRED:
Microsoft Server & Cloud-based Azure or AWS Active Directory, Group Policy & User Profile Management MS Exchange, MS Office / 365 Networking/Switching hardware: VLANS, Routing, Switching Networking Protocols - TCP/IP, DHCP, DNS, VPN, Firewall Cyber Security (Hacks & Viruses) Advanced education in related IT field Mac operating system experience is a plus! Experience with Legal Software troubleshooting is a plus!
It's not expected that any single candidate would have expertise across all of these areas. If you believe you meet a majority and are excited to learn what you do not already know, Please Apply!
Relocation is not provided.
"We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status."
Salary Description
$65,000 - $85,000
Join Our Team and Be a Catalyst for Change!
We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future.
Do you have proven Level 2 IT support experience?
Do you have experience working for an MSP? Are you a "jack of all trades" and you want to grow your skills and knowledge in IT? Are you motivated by learning and want to work for a company that will invest in your education and growth? Do you have outstanding communication skills? Do you want to join a supportive, dynamic team of engineers? Frontline Managed Services is growing and looking for an experienced, self-motivated IT Technician/Engineer with proven technical experience and outstanding communication skills to provide level 2 support for clients' incoming issues that may include procedural, software, hardware, and operating system problems for their technologies, desktops, laptops, wireless devices, peripherals, servers, and software. Engineers are expected to have meticulous attention to detail, outstanding problem-solving skills, work comfortably under pressure, and deliver on tight deadlines.
In this role, the IT Technician will be responsible for supporting clients as a member of our customer-centric team both on client sites as well as from our office. You will be exposed to many different technologies. As such, the Help Desk Level 2 will not be expected to know everything but is expected to be resourceful in finding solutions.
This position requires that the candidate selected be a US Citizen
This onsite position will require weekly on-site visits to clients on Long Island and in Manhattan NY. New York Residents Only.
Requirements
REQUIRED Technical Experience & Skills:
3+ years of hands-on experience configuring, troubleshooting, and repairing Cloud-based networking, Windows servers and workstations, Firewalls, Exchange server, and Active Directory. Windows 7, Windows 10 Excellent high-level troubleshooting, attention-to-detail, organization, communication, and customer service skills. Excellent time management skills and the ability to efficiently multi-task, adapt, and stay calm under pressure to any changes or client emergencies. Must be located in New York and able to commute and work onsite in our Hicksville office daily. Personal transportation required to travel to NYC customer sites as needed (Personal expenses & mileage are paid by Frontline) PREFERRED:
Microsoft Server & Cloud-based Azure or AWS Active Directory, Group Policy & User Profile Management MS Exchange, MS Office / 365 Networking/Switching hardware: VLANS, Routing, Switching Networking Protocols - TCP/IP, DHCP, DNS, VPN, Firewall Cyber Security (Hacks & Viruses) Advanced education in related IT field Mac operating system experience is a plus! Experience with Legal Software troubleshooting is a plus!
It's not expected that any single candidate would have expertise across all of these areas. If you believe you meet a majority and are excited to learn what you do not already know, Please Apply!
Relocation is not provided.
"We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status."
Salary Description
$65,000 - $85,000