Desktop Migration Technician

TalentCraft is partnering with a leading provider of Gene Therapy manufacturing solutions based in Lexington, MA. This customer is looking for a well-rounded IT professional to lead a desktop migration from Windows 10 to Windows 11.Responsibilities:Provide hands-on support for hardware and software issues directly at the user's workstation.Create and deploying Windows 11 images.Coordinate and schedule device swaps with users.Ensure minimal downtime and smooth transition for usersManage inventory of laptops and track progress of the imaging processInteract directly with the end user to back up and successfully migrate existing data to their new system.Diagnose and resolve technical problems that arise during the migration process.Escalate complex issues to higher-level IT teams or specialized departments when necessary.Hands-on experience supporting Active Directory, GPO and O365.Prioritize and categorize issues to ensure efficient resolution.Communicate with end-users to provide updates on the status of their migration.Assist users with technical inquiries, software installations, and system configurations.Educate users on best practices for using IT resources and tools.Assist users with password resets other service requests.Primary Skills:Windows OS knowledge.Prior experience performing a Windows 11 upgrade / migrationProficient in crating and deploying Windows 11 imagesExperience with imaging software (i.e. Microsoft Deployment Toolkit, SCCM, Clonezilla, etc.)Ability to troubleshoot and resolve technical issues related to OS deploymentFamiliarity with network configuration settings.Experience with Office 365 and Auto PilotExcellent end user communication skillsAttention to detail and commitment to quality**MUST be able to work on site in Lexington 5 days per week.