IT Service Desk Agent

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING Strategic Staffing Solutions has multiple openings for Service Desk Agents for a contract opportunity with one of our largest clients located in Detroit, MI Title: IT Service Desk Agent (Part-time) Location: Detroit, MI (onsite) Duration: 12 Months Role Type: W2 contract engagement Pay Rate: $20-22/hour Part-time 20-25 hours/week Role Summary Service Desk Analyst (Level 1) • Provide first-level contact and incident resolution for all users with all issues • Uses advanced troubleshooting skills • Review knowledgebase articles ensuring accuracy of content • Provide accurate and timely logging of incidents and resolution • Meet or exceed performance goals • Escalate problems as appropriate following Service Desk procedures Senior Service Desk Analyst • Approve escalation requests via chat to ensure FCR metric goals are met • VIP Call Handling • Mentoring of new and developing agents • Provide next level troubleshooting/guidance to team • Deskside support/Concierge service • Review knowledgebase articles ensuring accuracy of content • Provide first-level contact and incident resolution for all users • Provide accurate and timely logging of incidents and resolution • Escalate problems as appropriate following Service Desk procedures Beware of scams. S3 never asks for money during its onboarding process The S3 Difference The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to: • Set the bar high for what a company should do • Create jobs • Offer people an opportunity to succeed and change their station in life • Improve the communities where we live and work through volunteering and charitable giving As an S3 employee, you’re eligible for a full benefits package that may include: • Medical Insurance • Dental Insurance • Vision Insurance • 401(k) Plan • Vacation Package • Life & Disability Insurance Plans • Flexible Spending Accounts • Tuition Reimbursement