NANA Regional Corp
Help Desk Operator
NANA Regional Corp, Suffolk, Virginia, United States, 23437
Akima Systems Engineering (ASE) is seeking a skilled Help Desk Operator to join our team. The ideal candidate will provide expert customer service and technical support to resolve issues, establish accounts, and track trouble tickets. This role requires excellent communication skills, strong analytical and problem-solving abilities, and the ability to analyze data to identify trends and issues. To join our team of outstanding professionals, apply today! ResponsibilitiesProvides expert customer service by interfacing with customers to understand and resolve their issues, maintaining a customer-centric approach to ensure high satisfaction levels.Assists customers in establishing new accounts and managing existing ones.Ensure all account-related issues are resolved promptly and accurately.Manages trouble tickets from initiation to completion, leveraging checklists and system expertise to troubleshoot and resolve issues promptly and effectively.Provide analytical products based on trouble ticket reports to identify trends, issues, and utilization rates, proactively analyzing data to pinpoint potential issues and areas for improvement.Maintains detailed records of customer interactions, issues resolved, and account changes. Generate reports on common issues and suggest improvements to enhance the customer support process.Works closely with the IT and development teams to address recurring issues and implement system improvements.Communicates technical information in a clear and concise manner to non-technical users.Qualifications
Secret Clearance.Experience in a help desk or technical support role.Familiarity with troubleshooting common technical issues and using help desk software.Excellent verbal and written communication skills.Strong organizational abilities with attention to detail.Must be a U.S. Citizen and able to obtain and maintain a U.S. Government Security Clearance.Desired Qualifications:
Bachelor's degree or higher in Information Technology, Computer Science, or a related field.TS Clearance with SCI Eligibility.Relevant certifications such as CompTIA A+, ITIL, or Help Desk Institute (HDI) certification.Company Description
Work Where it Matters Akima Systems Engineering (ASE), an Akima company, is not just another federal systems support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.At ASE, the work you do every day makes a difference in the lives of our 15,000 Iupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. For our shareholders
, ASE provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. For our government customers
, ASE delivers solutions in maritime IT, systems engineering, and integration across the Department of Defense and stands ready to help improve operational performance at a reasonable and sustainable cost. As an ASE employee
, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).
Secret Clearance.Experience in a help desk or technical support role.Familiarity with troubleshooting common technical issues and using help desk software.Excellent verbal and written communication skills.Strong organizational abilities with attention to detail.Must be a U.S. Citizen and able to obtain and maintain a U.S. Government Security Clearance.Desired Qualifications:
Bachelor's degree or higher in Information Technology, Computer Science, or a related field.TS Clearance with SCI Eligibility.Relevant certifications such as CompTIA A+, ITIL, or Help Desk Institute (HDI) certification.Company Description
Work Where it Matters Akima Systems Engineering (ASE), an Akima company, is not just another federal systems support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.At ASE, the work you do every day makes a difference in the lives of our 15,000 Iupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. For our shareholders
, ASE provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. For our government customers
, ASE delivers solutions in maritime IT, systems engineering, and integration across the Department of Defense and stands ready to help improve operational performance at a reasonable and sustainable cost. As an ASE employee
, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).