Repair Technical Lead

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

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Saran |

Vishal |

Title: Repair Technical Lead

Duration: 12 Months

Location: This is a remote position; however, the candidate mustbe able to come to the Lisle, IL office at least 2 times per quarter.

Monday - Friday 7AM - 4 PM Occasional Saturday shift 7am-3pm, and evening shift 12 PM-9 PM

Desired skills:

• Diesel/Automotive Technical and Diagnostic experience - strongly desired
• Presentation skills/public speaking
• Proficient in Microsoft Office

Description

• Candidate should have solid diesel experience as well as customer service.
• Serves as the main contact with dealers service department and the customer breakdown department.
• Manages the numerous interactions required to affect specific repairs and reduce the downtime to enhance the customer's experience.
• Monitors and manages a high volume of all communications between a dealer service department, client management/technical services, and a customer regarding specific repairs.
• Keeps the customer informed about status of each repair, and the estimated time to the next repair milestone.
• When a repair is not meeting a customer's expectations, determines if the situation warrants escalation to dealer or client management.
• As a level in the Support Track, work is completing specific tasks or activities supporting implementation and administration.
• Has developed specialized skills or is multi-skilled though job-related training and considerable on-the-job experience, completing assigned tasks in resourceful and effective ways.
• Fully proficient applying established standards and works independently, performing assignments that require considerable judgment and initiative.
• Understands implications of work, identifies key issues, and makes recommendations for solutions.
• Identifies key issues and patterns from partial/conflicting data. Takes a broad perspective to problems and spots new, less obvious solutions.
• Completes work with a limited degree of supervision. Determines methods and procedures on new assignments.
• Likely to act as informal team leader or resource, coaching and instructing colleagues with less experience.

Education and Experience

• Associates degree and at least 3 years of technical truck/automotive and direct customer service experience
• OR
• At least 5 years of technical truck/automotive and direct customer service experience

About us:

DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.