Technical Customer Service Representative

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

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Kunal |

Title: Technical Customer Service Representative
Duration: 12 Months

Must be able to travel and train to Lisle, IL and/or Woodridge, IL. After that this will be remote however must be able to travel into the office 2 or 3 times per year or as needed.

MUST HAVES:

• Strong computer skills (MS Outlook, teams, ECT.) (Proficient at typing and navigating various computer programs)
• Excellent written and verbal communication (Will need to report out on high visibility repairs)
• Basic automotive or truck technical knowledge (intermediate would be ideal) (Parts catalog / ordering experience is a plus)
• Ability to multitask and work under pressure
• Adapt to new frequent process and procedures quickly

• The team provides technical repair direction and support on all client proprietary products. We also work with our vendors to help resolve diagnostic and repair direction for our customers.
• Aid customers after the sale of a product via case file or telephone on regards to serviceable components on products. Asked to provide part numbers for customers using many PC-based systems and books other forms of reference may be used.
• Utilizing technical parts knowledge and understanding of vehicle operations to answer customer concerns. On occasion calling the customer if the information they provide is not sufficient

About us:

DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.