Akkodis
Desktop Support Specialist
Akkodis, Washington, District of Columbia, us, 20022
Akkodis is seeking a Junior Deskside Support Engineer for our client based in Washington DC.Pay Range: $17-$19/hr on w2 without benefits CTH.
The rate may be negotiable based on experience, education, geographic location, and other factors.Top Qualifications, Skills, Experience or Certifications:1. Deployment of customer hardware and software2. Troubleshooting IT issues3. Problem Resolution IT support to end usersJob Role Specific Requirements:The support will range from simple to complex system issues and may include VIP support requirements.The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes. Strong skills with imaging machines and troubleshooting during the image process are a plus.Customer service and communication skillsRemote and Deskside Experience troubleshooting hardware and software issuesTroubleshooting Microsoft WindowsInstallation and configuration of new machines in a Windows environment.Smart cards / PIV cards (general knowledge)Experience with Office 365, VPN, Active Directory, Thin ClientProvide Remote Tool SupportConference Room / VTC SetupsHDI Desktop TechEqual Opportunity Employer/Veterans/DisabledBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance
The rate may be negotiable based on experience, education, geographic location, and other factors.Top Qualifications, Skills, Experience or Certifications:1. Deployment of customer hardware and software2. Troubleshooting IT issues3. Problem Resolution IT support to end usersJob Role Specific Requirements:The support will range from simple to complex system issues and may include VIP support requirements.The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes. Strong skills with imaging machines and troubleshooting during the image process are a plus.Customer service and communication skillsRemote and Deskside Experience troubleshooting hardware and software issuesTroubleshooting Microsoft WindowsInstallation and configuration of new machines in a Windows environment.Smart cards / PIV cards (general knowledge)Experience with Office 365, VPN, Active Directory, Thin ClientProvide Remote Tool SupportConference Room / VTC SetupsHDI Desktop TechEqual Opportunity Employer/Veterans/DisabledBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance