TELECOMMUNICATIONS SPECIALIST

TELECOMMUNICATIONS SPECIALISTDate: Oct 24, 2024Req ID: 44418Location:Little Rock, AR, US, 72209Category: DEPT OF ARKANSAS STATE POLICEAnticipated Starting Salary: 42046Position Number: 22090099County: PulaskiPosting End Date: 10/31/2024Anticipated Starting Salary: 42046The Department of Public Safetys mission is to enhance the safety and security of all Arkansans through ethical, character-driven behavior that promotes professionalism, clear communication, and accountability while serving as the states premier public safety agency.This position is Safety Sensitive and is subject to pre-employment, random, and for-cause drug screenings.If you are requesting veterans preference, please include your DD214.Preferred+ The formal education equivalent of a High School Diploma or GED.+ Minimum 2 years' experience of emergency communications and/or dispatch training inreceiving, evaluating, transmitting, and monitoring emergency and/or non-emergency requests via telephone and/or r adio for p ol ice, fi r e and/or medical services+ Experience or othe r qualifications that demonstra t e s t rong decision-making skills, excellent interpersonal communication, and conflict resolution skillsRoles :+ The Telecommunications Specialist is responsible for performing eme rg ency and non-emergency dispatch and/or communication services. This position is governed by state and federal laws and agency policy andprocedure .Responsibilities :+ Answers and responds to emergency and non-eme rgency calls+ Monitors, responds to and logs radio transmissions and activity+ Contacts by phone other agencies or services as needed and provides detai l s of the situation for response+ Maintains reco r ds, and logs r elated to t elecomm u nica t ion o p e r ations on com pu te r database+ Gat h e r s a n d prepares information fo r requested reports by resea r chi n g reco r ds and reco r dings and ens u res the integ r ity of data and co r rec t s and updates as required+ Inte ra c t s w i t h t h e pu b l ic/coworkers in many different and sometimes c r i t ica l si t ua ti o n s, th ro ugh te l ep h one o r i n p e r sonPosition InformationClass Code: D081CGrade: GS05FLSA Status: NON-EXEMPTSalary Range: $32,405.00 - $51,686.00SummaryThe Telecommunications Specialist is responsible for performing emergency and non-emergency dispatch and/or communication services. This position is governed by state and federal laws and agency policy.FunctionsAnswers and responds to emergency and non-emergency calls. Monitors, responds to, and logs transmissions and activity. Takes calls on reported crimes or incidents and, when needed, prepares written reports and forwards information to appropriate personnel/authorities for investigation or processing. Contacts other services as needed and provides details of the situation for response. Interacts with the public/coworkers in many different and sometimes critical situations, through telephone or in person. Maintains records, and logs related to telecommunication operations on computer database. Gathers and prepares information for requested reports by researching records and ensures the integrity of data and corrects and updates as required. Performs other duties as assigned.DimensionsNoneKnowledge, Skills and AbilitiesKnowledge of operating procedures used in telecommunication operations. Knowledge of Federal Communication Commission rules and regulations related to telecommunications. Knowledge of computers and software application programs. Ability to demonstrate the operation of telecommunication equipment. Ability to operate standard office equipment. Ability to understand and communicate department policies and procedures. Ability to maintain communication records and logs.Minimum QualificationsThe formal education equivalent of a high school diploma; plus two years of experience and/or training in communications or a related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.LicensesNoneThe State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.Nearest Major Market:Little Rock