Big West Oil
IT Desktop Support
Big West Oil, Salt Lake City, Utah, United States, 84910
Do you want to be provide both hardware and software support to employees?How about work for an independent company in the Rocky Mountains where you can really make a difference?How about exposure to multiple facets of IT?
As an IT Desktop Support/Help Desk you'll be a customer service champion by supporting end users on a variety of issues by responding to telephone calls, service requests, email, and personnel requests for technical support. Working with a cross-functional team, support will include computer setup, installation, troubleshooting, and administration, and surveillance camera systems. It also requires providing support for the product unloading/loading racks. You'll join a high performing team where you'll be able to develop your skills.
Essential Duties and Responsibilities
Provide prompt and courteous customer service.Install and support software technologies for end usersProvide Help Desk phone support for customers/driversSupport users with Microsoft Excel and other Office productsSet up and replace computer hardwareTrain end users to work with modern technologiesRecord all requests and resolutions using an issue tracking systemResolve technical issues with computer equipment, phone systems, printers, copiers, networks, security cameras, and emailsSupport day-to-day operations of a 24/7 production environmentAbility to perform off hours support callsQualifications
Associate's degree in information systems or computer science or related experience2 or more years' experience troubleshooting hardware issues and replacing hardware on both desktop and laptop devices2 or more years' experience troubleshooting basic network, software and printing issuesAdditional Experience Areas
Customer service experienceExperience with system administrationExperience with VoIP phone system supportRemote diagnostics and troubleshooting skillsExperience with patch managementKnowledge of Windows operating systemsExperience with TopTech, Ivanti, Endpoint Management, and Endpoint Protection technologies a plusAbout Big West Oil LLC.:
Owned and operated by FJ Management, Big West Oil believes employees are the foundation of success. The facility currently employs about 260 people, with an average employee tenure of 12 years, employees at Big West Oil LLC pride themselves on building value to last. Big West Oil is 1 of 5 Utah refineries, that produce gasoline, diesel, and other chemicals. We pride ourselves in being stewards for the industry in environmental compliance, and our passion for building a family-oriented culture supporting employee fulfillment and career longevity.
Location:
North Salt Lake, Utah
Position Benefits:
Great yearly bonus programRetirement programs - 401k and profit sharing with potential for 21% from the CompanyCompetitive Health Insurance- Medical, Dental, VisionTuition ReimbursementDisability Insurance9/80 work schedule
As an IT Desktop Support/Help Desk you'll be a customer service champion by supporting end users on a variety of issues by responding to telephone calls, service requests, email, and personnel requests for technical support. Working with a cross-functional team, support will include computer setup, installation, troubleshooting, and administration, and surveillance camera systems. It also requires providing support for the product unloading/loading racks. You'll join a high performing team where you'll be able to develop your skills.
Essential Duties and Responsibilities
Provide prompt and courteous customer service.Install and support software technologies for end usersProvide Help Desk phone support for customers/driversSupport users with Microsoft Excel and other Office productsSet up and replace computer hardwareTrain end users to work with modern technologiesRecord all requests and resolutions using an issue tracking systemResolve technical issues with computer equipment, phone systems, printers, copiers, networks, security cameras, and emailsSupport day-to-day operations of a 24/7 production environmentAbility to perform off hours support callsQualifications
Associate's degree in information systems or computer science or related experience2 or more years' experience troubleshooting hardware issues and replacing hardware on both desktop and laptop devices2 or more years' experience troubleshooting basic network, software and printing issuesAdditional Experience Areas
Customer service experienceExperience with system administrationExperience with VoIP phone system supportRemote diagnostics and troubleshooting skillsExperience with patch managementKnowledge of Windows operating systemsExperience with TopTech, Ivanti, Endpoint Management, and Endpoint Protection technologies a plusAbout Big West Oil LLC.:
Owned and operated by FJ Management, Big West Oil believes employees are the foundation of success. The facility currently employs about 260 people, with an average employee tenure of 12 years, employees at Big West Oil LLC pride themselves on building value to last. Big West Oil is 1 of 5 Utah refineries, that produce gasoline, diesel, and other chemicals. We pride ourselves in being stewards for the industry in environmental compliance, and our passion for building a family-oriented culture supporting employee fulfillment and career longevity.
Location:
North Salt Lake, Utah
Position Benefits:
Great yearly bonus programRetirement programs - 401k and profit sharing with potential for 21% from the CompanyCompetitive Health Insurance- Medical, Dental, VisionTuition ReimbursementDisability Insurance9/80 work schedule