Lalor Dental
IT Help Desk Support
Lalor Dental, Johnson City, New York, United States, 13790
Job Type
Full-time
Description
Lalor Family Dental is a growing, multi-office dental practice bringing over 60 years of experience in the dental field. We are seeking a motivated and detailed-oriented IT Help Desk Support Specialist to join our dental office team. In this role, you will be responsible for providing technical support and troubleshooting assistance to our staff and ensuring that all IT systems run smoothly.
Requirements
Responsibilities for the IT Helpdesk Support include the following:
Responsible for the timely analysis, resolution and communication of IT related helpdesk ticketsHands-on work and travel to/from dental offices in supporting all IT issuesAddress and solve network and back-end system issues, including more difficult hardware problemsTroubleshoot and fix server issuesNavigate Active Directory and Group Policy, and automate workflows with the serverSolve Microsoft 365 issuesUpdate OS and driversCommunicate with doctors, clinical staff, IT team, and management in a professional and courteous mannerFollow-up with tickets and find a prompt resolution of the relevant issue.Solve backend and network issues.Solve complex problems.Fixing difficult hardware problems.Helping with server issues according to the level of expertise set by the higher-level techs.Basic Microsoft 365 issues.Install and uninstall applications that level one can not attend to.CompTIA A+ and Network + would be preferableResearch and the work on resolving the more complex issue that level one can not handle.About our company:
family ownedopportunities for advancementHealth, Vision, and Dental benefitsweekly paythe BEST company sponsored events in town!401(k) with company matchEmployee Assistance Program (EAP)
Salary Description
$36,000 - $45,000
Full-time
Description
Lalor Family Dental is a growing, multi-office dental practice bringing over 60 years of experience in the dental field. We are seeking a motivated and detailed-oriented IT Help Desk Support Specialist to join our dental office team. In this role, you will be responsible for providing technical support and troubleshooting assistance to our staff and ensuring that all IT systems run smoothly.
Requirements
Responsibilities for the IT Helpdesk Support include the following:
Responsible for the timely analysis, resolution and communication of IT related helpdesk ticketsHands-on work and travel to/from dental offices in supporting all IT issuesAddress and solve network and back-end system issues, including more difficult hardware problemsTroubleshoot and fix server issuesNavigate Active Directory and Group Policy, and automate workflows with the serverSolve Microsoft 365 issuesUpdate OS and driversCommunicate with doctors, clinical staff, IT team, and management in a professional and courteous mannerFollow-up with tickets and find a prompt resolution of the relevant issue.Solve backend and network issues.Solve complex problems.Fixing difficult hardware problems.Helping with server issues according to the level of expertise set by the higher-level techs.Basic Microsoft 365 issues.Install and uninstall applications that level one can not attend to.CompTIA A+ and Network + would be preferableResearch and the work on resolving the more complex issue that level one can not handle.About our company:
family ownedopportunities for advancementHealth, Vision, and Dental benefitsweekly paythe BEST company sponsored events in town!401(k) with company matchEmployee Assistance Program (EAP)
Salary Description
$36,000 - $45,000