Workstation Specialist :: Harrisburg, PA (Onsite)

Ark Solutions Inc

is looking for

Workstation Specialist!

Position: Workstation SpecialistLocation: Harrisburg, PA (Onsite)Duration: 7+ Months and possibility of extension

Description:Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC's that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

Responsibilities:

Monitor incident queues for issues and take ownership and assist customers as requiredKeep all support tickets up to date and well documentedAs required, provided documentation on issue resolution for other teamsMonitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.Skills

Required / Desired

Experience

Deploying PC's and providing support to end users in a large enterprise environment (1,000 PC's +). Required 3 Years Develop, test, maintain PC images. Required 3 Years Experience supporting PC's in a large domain environment. Required 3 Years Install and configure PC hardware and peripherals. Required 3 Years Repair PC's by replacing hard drives, motherboards, memory, etc. Required 3 Years Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC's, laptops, and Apple OSx MAC's. Required 3 Years Knowledge of Active Directory and experience troubleshooting GPO's and name resolution. Required 3 Years Experience with managing profiles and certificates on Microsoft Windows PC's, laptops, and Apple OSx MAC's. Required 3 Years Experience supporting Microsoft Windows PC's, laptops, and Apple OSx MAC's using remote tools (SCCM remote, RDP, ARD) Required 2 Years Application Support for MS Office 365 on Microsoft Windows PC's, laptops, and Apple OSx MAC's. Required 2 Years Experience integrating Macintosh systems into an Active Directory Domain environment. Required 1 Year Scripting with VBS and PowerShell Desired 2 Years Configuration Management Console queries and reporting. Desired 2 Years SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. Desired 2 Years Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). Desired 2 Years Microsoft Certification. Desired 2 Years Able to communicate in a clear manner. Desired Change oriented - improve processes and confront difficult circumstances in creative ways. Desired Demonstrated customer focus; building strong customer relationships. Desired Effectively evaluate information to make correct decisions. Desired Strong problem-solving skills, able to narrow scope of problems, eliminate irrelevant information. Desired Strong team player - collaborate with others, be open to other ways of doing things. Desired Interested in emerging technologies demonstrated through training and attending technical events. Desired