latitude
IT Support Specialist - MSP
latitude, Millersville, Maryland, United States, 21108
Salary: $60,000 - 70,000/year
As an Onsite IT Support Specialist, you will spend the majority of your time at a customer site, delivering prompt and efficient IT support. You will also handle service desk tickets at our central location, ensuring a seamless IT service delivery experience.
ResponsibilitiesProvide first-level support, resolving user-reported issues promptly.Offer deskside assistance at the customer's location, addressing hardware and software problems.Collaborate with end-users to troubleshoot and diagnose technical problems.Log, track, and prioritize service desk tickets, maintaining accurate records of issue resolution.Conduct routine maintenance activities to enhance system performance.Act as a liaison between end-users and Tier 2 support teams.Stay updated on industry best practices and emerging technologies.Contribute to the development of knowledge base articles.Requirements
Professional IT Certifications (MCP, CompTIA Net+, ITIL v4 Foundations preferred).2+ years of help desk or service desk experience.Expertise in Microsoft 365 applications and Windows desktop operating systems.Proficient in troubleshooting wireless networks and mobile devices.Strong analytical skills and systematic troubleshooting abilities.
$60,000 - $70,000 a year
As an Onsite IT Support Specialist, you will spend the majority of your time at a customer site, delivering prompt and efficient IT support. You will also handle service desk tickets at our central location, ensuring a seamless IT service delivery experience.
ResponsibilitiesProvide first-level support, resolving user-reported issues promptly.Offer deskside assistance at the customer's location, addressing hardware and software problems.Collaborate with end-users to troubleshoot and diagnose technical problems.Log, track, and prioritize service desk tickets, maintaining accurate records of issue resolution.Conduct routine maintenance activities to enhance system performance.Act as a liaison between end-users and Tier 2 support teams.Stay updated on industry best practices and emerging technologies.Contribute to the development of knowledge base articles.Requirements
Professional IT Certifications (MCP, CompTIA Net+, ITIL v4 Foundations preferred).2+ years of help desk or service desk experience.Expertise in Microsoft 365 applications and Windows desktop operating systems.Proficient in troubleshooting wireless networks and mobile devices.Strong analytical skills and systematic troubleshooting abilities.
$60,000 - $70,000 a year