Desktop Support IV

Desktop Support IV Primary Location: Madison, Wisconsin V-Soft Consulting is currently hiring for a Desktop Support IV for our premier client in Madison, Wisconsin . Education and Experience " Top Skills & Years of Experience - 10 years of experience in the following: Excellent Customer Service and problem-solving skills required. Familiar with a variety of the concepts, practices, and procedures. Account management, device imaging and deployment, application deployment, and integration of agency configuration management for Help Desk staff to use daily. Nice to have skills: Relies on extensive experience and judgment to plan and accomplish goals. Independently performs a variety of tasks. A wide degree of creativity and latitude is expected. WHAT YOU'LL DO: Job Responsibilities: Customer service focused technical support, problem diagnosis, troubleshooting, resolution, security, and maintenance of end-user devices and other related technologies and systems in an enterprise networked environment: Provide advanced troubleshooting and diagnosis of complex systems to resolve problems with desktop computers and determine when to escalate issues to System Engineers for resolution. Provide Help Desk staff with guidance on effective use of remote support tools for efficient end user support strategies and use remote tools to connect, diagnose, and resolve technical support issues as necessary. Support Wi-Fi connections/issues on both Agency provided equipment and guest/extranet Wi-Fi services. Setup and support PC hardware, peripherals, software and related devices. Diagnose, research, and identify solutions as required to resolve reported system issues, escalating or teaming with System Engineers as necessary. Install and support Microsoft client operating systems in an Enterprise environment. Install and support office productivity software, client and cloud-based. Support, install, administer, configure, and maintain commercial software applications as needed via an automation platform, including self-service access for user software installations. Follow agency protocols regarding use of directory services for managing access and deployment of device policy and account rights. Diagnose and resolve potential end user security breaches such as malware infections or escalate, as appropriate, to agency security leads. Assist in monitoring systems that track security across hardware and software on end-user devices. Enterprise Device Configuration Management, Automation, Administration, and Leadership: Administer asset management platform for the automated inventory and tracking of device assignment and licensing of software for managed computers. Act as Technical Service team's liaison to other teams when dealing with intake, transfer, and routing of user-reported incidents. Provide experience-based strategy and continuation planning for projects, including foresight and pre-planning where necessary. Administer the device operating system deployments and computer management automation platform (currently System Center) for the agency. Lead team efforts to create, update, and troubleshoot software deployment platform. Train new Help Desk employees as needed and provide documentation. Perform comprehensive configuration management of computer settings to ensure proper security and feature availability. Manage endpoint protection including automated remediation and updates. Certify new equipment standards including laptops, monitors, docking stations. Interested? Qualified candidates should send their resumes to mtahervsoftconsulting.com V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks. As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth. V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425. LI-MT1 INDSP