Radio Systems Infrastructure Supervisor

REQUIREMENTS AND PREFERENCES The Broward County Board of County Commissioners is seeking qualified candidates for Information Systems Supervisor. General Description Installs, configures, manages, monitors, and maintains the County network, security, and remote access infrastructure. Works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports. Minimum Education and Experience Requirements Requires a Bachelor's degree from an accredited college or university with major coursework in computer science or closely related field. (One year of relevant experience may be substituted for each year of required education.) Requires four (4) years experience in systems analysis, systems design and/or programming experience relevant to area of assignment including six (6) months lead work/supervisory experience. DUTIES AND RESPONSIBILITIES The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary. This is an advanced, professional, two-way radio communications systems engineering work requiring planning, designing, implementing, maintaining and operating various large-scale infrastructure for public safety related two-way radio communications systems, telecommunications, computer systems and facilities. Associates in this class are responsible for managing large and technically complex diversified projects including, but not limited to wide area two-way radio transmission systems (digital/analog), bi-directional amplifiers/distributed antenna systems, microwave systems, fiber optic wide area networks, integration of computer networks with telecommunication networks, telephone switching and multiplexing systems, site security and providing project management for multi-million dollar projects. Responsibilities include acting as project leaders to other technical professionals to provide the most cost effective and technically advanced solutions to the County's public safety two-way radio communication, telecommunication and computer network infrastructure and integrating different technologies. The Associate exercises considerable independent judgment making difficult and complex technical decisions. Work differs from that found in the Radio Infrastructure Systems Engineer classification in that assignments are very broad in scope and Associates provide project management for very large and technically complex diversified multi-million-dollar projects. General direction is received from an administrative superior who reviews work for conformity with departmental policies, practices and regulations and for the attainment of desired objectives. Manages large scale public safety radio communication, telecommunications, and computer technology projects. Works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators. Plan, design, implement, maintain and operate complex public safety communications, telecommunications, and/or computer networking systems Supports, troubleshoots, updates, and grants or denies radio communications, telecommunications, and computers system access to resources passing through county public safety radio communications systems, inclusive of site security, fire station alerting, and alpha numeric paging systems Acts as a liaison with county public safety agencies including testing and troubleshooting system problems; assist with creating/running reports; represents agency on projects related to the regional public safety communication systems Supervise, assign work, and is responsible for the performance of radio communication support staff including preparing annual performance reviews, approving leave requests, meeting and following up on a regular basis to ensure success Reviews public safety communication, telecommunication, and computer systems administrative paperwork, end user requests and other public safety communications related work Integrate and merge several different radio communication, telecommunication and computer networking technologies to provide a technical solution to the business needs Manage projects and advises senior management, supervisor, and staff utilizing project management guidelines and standards, project schedules, communication plans, stakeholder updates, project budget, risk mitigation strategies, and corrective solutions Performs administrative office duties including life cycle of communication systems hardware and software, provide procurement require documentation, maintain software licenses, and maintain yearly capital and operating budget Administers all public safety radio communication system site security and access controls Administers all public safety radio communication system routers, switches, and databases including user tables, indexes, views, sequences, triggers, stored procedures, packages and functions; enforces and maintains database constraints to ensure data integrity; monitors and tunes databases for optimal performance and efficiency; develops, automates, monitors and tests database backup and restores processes Performs as Subject Matter Expert during Emergency Operation Center activations; provide system level updates as required, support of radio communication telecommunication, and computer systems for public safety regional dispatching services Performs related work as assigned. WORK ENVIRONMENT Physical Demands Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations. Unavoidable Hazards (Work Environment) Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken. None. SPECIAL INFORMATION Competencies Tech Savvy Anticipates and adopts innovations in business-building digital and technology applications. Is an early adopter of new technologies, technical skills, and capabilities that improve performance. Regularly experiments with and leverages technologies and tools to substantially improve performance. Manages Complexity Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options. Cultivates Innovation Creates new and better ways for the organization to be successful. Constantly looks for new ideas and innovative ways of doing things; makes the effort to get involved in new areas. Offers original ideas and promising new solutions. Directs Work Provides direction, delegating, and removing obstacles to get work done. Confirms mutual agreement on accountabilities, fostering strong coordination and minimizing duplicated efforts. Communicates delays or problems early so others can manage their own work schedules effectively. Plans and Aligns Plans and prioritizes work to meet commitments aligned with organizational goals. Strengthens alignment and coordination between own work and others', providing well-sequenced activities and exact time frames. Foresees and resolves many potential bottlenecks and delays. Optimizes Work Processes Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns. Ensures Accountability Holds self and others accountable to meet commitments. Measures and tracks team's and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures. Courage Steps up to address difficult issues, saying what needs to be said. Is known for expressing views directly and respectfully; communicates what needs to be said. Assumes personal ownership and responsibility when confronted or challenged; shows readiness to learn and to resolve issues. County Core Values All Broward County employees strive to demonstrate the County's four core behavioral competencies. Collaborates : Building partnerships and working collaboratively with others to meet shared objectives. Customer focus : Building strong customer relationships and delivering customer-centric solutions. Instills trust : Gaining the confidence and trust of others through honesty, integrity, and authenticity. Values differences : Recognizing the value that different perspectives and cultures bring to an organization. Americans with Disabilities Act (ADA) Compliance Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandardsbroward.org to make an accommodation request. Emergency Management Responsibilities Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned. County-wide Employee Responsibilities All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies. All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.