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Broward County, FL

Systems Analyst (Transportation/Information Technology)

Broward County, FL, Fort Lauderdale, Florida, us, 33336


Salary:

$75,579.37 - $120,624.62 Annually

Location :

Plantation, FL

Job Type:

Full-Time

Job Number:

1412905

Department:

Transp Info Tech

Opening Date:

10/16/2024

Veterans' Preference Notice:

Under Section 295.07, Florida Statutes, certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment with Broward County and are encouraged to apply for the positions being filled.

REQUIREMENTS AND PREFERENCES

Broward County is not accepting attachments for this recruitment, including resumes or similar supporting documentation. Please ensure you complete the application in its entirety and include all information you want considered.

THIS JOB ANNOUNCEMENT WILL REMAIN OPEN UNTIL A SUFFICIENT NUMBER OF QUALIFIED APPLICATIONS ARE RECEIVED AND MAY CLOSE AT ANY TIME.

Benefits of Broward County Employment

High Deductible Health Plan - Bi-Weekly Premiums:

Single $10.39 - Family $76.94

Includes County Funded Health Savings Account of up to $2,400 Annually

Consumer-Driven Health Plan - Bi-Weekly Premiums:

Single $78.64 - Family $273.13

Florida Retirement System (FRS) - Pension or Investment Plan

457 Deferred Compensation Employee Match

Eleven (11) Paid Holidays Each Year

Vacation (Paid Time Off) = 2 Weeks Per Year

Up to 40 Hours of Job Basis Leave for Eligible Positions

Tuition Reimbursement (Up to 2K Annually)

Paid Parental Leave

The Broward County Board of County Commissioners Transportation Department, Information Technology Systems is seeking qualified candidates for the position of Systems Analyst.

This is a professional, technical, and analytical position with administrative responsibilities in computer system implementations, deployments, maintenance, and support. The ideal candidate will possess strong analytical, planning, problem-solving, writing, and presentation skills and excel at communicating effectively with management, peers, technology vendors, and business unit customers. The candidate must have reliable transportation to commute to various Transportation facilities during business hours and non-business hours to provide the necessary support. Candidates maybe required to provide support even when not on call.

The Systems Analyst will provide application development and support in a fast-paced 24/7 operation for Broward County Transit. Key responsibilities of the position are as follows:Supports third-party Commercial Off the Shelf (COTS) applicationsAssists business users in operational tasks such as support month-end billingConducts business analysis and interacts with customers dailyPrepares systems specifications, support documentation, and technical documentation for applicationsDevelops and enhance applications using the Microsoft NET frameworkDesigns and enhances new and existing Crystal reports, SSRS reports, or Power BI reportsImplements and maintain SOLID principles and design patternsGeneral DescriptionAnalyzes computer application programs and supports computer hardware devices.Works independently, under limited supervision, reporting major activities through periodic meetings.

Minimum Education and Experience RequirementsRequires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field.

(One year of relevant experience may be substituted for each year of required education.)Requires four (4) years experience in systems analysis and applications programming or closely related experience.

Special Certifications and LicensesMust possess and maintain a valid Florida Driver's License for duration of appointment

International Degrees For consideration of international degrees, you must have the degree evaluated by an approved member of the National Association of Credential Evaluation Services (NACES). To access the NACES Membership directory, please visitwww.naces.org/members.

Preferences

Bachelor's degree from a college or university with major coursework in computer science or a closely related fieldMaster's degree from a college or university with major coursework in computer science or a closely related fieldAny Microsoft certification that is relevant for an Application Development and support role such as Microsoft Certified Solutions Expert (MSCE), Microsoft Certified Solutions Associate (MSCA), etc.Project Management or Business Analysis certificates such as Project Management Professional Certification (PMP)Agile Development certifications such as Certified Scrum Developer, Six Sigma (6S) Green belts, and aboveAny relevant Application Development certification in Cloud environments (Microsoft Azure, Amazon Web Services, Google Cloud Platform)4+ years of C# (C sharp) application development2+ years of Crystal Reports, Server Reporting Services (SSRS), or Power BI reports development experience4+ years of Production Application support and on-call experience4+ years of experience using SQL experience (Oracle or SQL Server)5+ years of programming experience with at least one modern language such as Java, C++, or C# including object-oriented design, systems analysis and software development, support, and troubleshooting2+ years of experience contributing to the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systemsDUTIES AND RESPONSIBILITIES

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Answers customer phone calls for service and provides first level over-the-phone problem resolutions; maintains records, reports and documentation on systems and software specifications and configurations.

Responds to second level field support customer service calls; processes customer requests for new services related to desktop hardware and software including performing installations, upgrades, and training, and processing and monitoring purchase requests; installs, configures, designs and maintains network and communications hardware and software; troubleshoots and resolves hardware, software and network problems.

Tests new code delivered by vendors; works with users to validate all possibilities of usage; performs regression testing to ensure that any new code will not have a negative impact on existing applications; and communicates all issues to vendors for testing and resolution.

Performs all system administration tasks, such as adding new users and disabling old users, adjusting profiles to provide correct application access to different user profiles; and makes simple changes to web pages of applications per user requests.

Trains users in different areas to make them aware of all system capabilities; teaches users how to personalize the system to their needs; and trains on other computer issues, as needed and/or requested.

Performs a variety of systems duties including, but not limited to; updating databases, coding information, analyzing information, dispatching calls to technicians.

Performs related work as assigned.

WORK ENVIRONMENT

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of electronic office equipment within moderate tolerances or limits of accuracy.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

SPECIAL INFORMATION

Competencies

Tech Savvy

Anticipates and adopts innovations in business-building digital and technology applications. Investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.

Manages ComplexityMakes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.

Action OrientedTakes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.

Communicates EffectivelyDevelops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

PersuadesUses compelling arguments to gain the support and commitment of others. Gives many insightful suggestions and offers thoughtful positions, once informed about the issues. Thinks carefully and solicits insight into how to build a compelling argument that resonates with others' interests.

Self-DevelopmentActively seeks new ways to grow and be challenged using both formal and informal development channels. Demonstrates strong commitment to own development by continuously updating knowledge, skills, and abilities. Shows strong enthusiasm for seeking learning opportunities.

Nimble LearningLearns through experimentation when tackling new problems, using both successes and failures as learning fodder. Experiments to find the best possible solution and gains insight from test cases. Makes use of new concepts and principles when addressing problems. Learns from mistakes to avoid repeating them.

County Core ValuesAll Broward County employees strive to demonstrate the County's four core behavioral competencies.

Collaborates : Building partnerships and working collaboratively with others to meet shared objectives.Customer focus : Building strong customer relationships and delivering customer-centric solutions.Instills trust : Gaining the confidence and trust of others through honesty, integrity, and authenticity.Values differences : Recognizing the value that different perspectives and cultures bring to an organization.

Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.

Emergency Management Responsibilities

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Broward is a dynamic county that offers an exciting, stable career with incredible employee benefits such as 11 annual holidays, accrued annual/vacation and sick leave, FRS retirement, $50,000 of free life insurance, training and development, and participation eligibility in a deferred compensation (457) plan with a match up to $2,600. In addition, Broward County offers 2 health plans, a High Deductible Health Plan (HDHP) with a County-funded Health Savings Account (HSA), and a Consumer Driven Health plan (CDH), Dental insurance, Vision insurance and Section 125 Flexible spending accounts for Medical Expenses and Dependent Care. Part-time 20+ benefit eligible employees receive the benefits described above at a reduced amount.

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within your applications?

YesNo

02

What is the highest level of education you have obtained with major coursework in computer science or a closely related field?

Vocational, Trade, or Technical (2-year degree)Associate DegreeBachelor's DegreeMaster's DegreeDoctorate DegreeNo Degree

03

How many years of experience do you have in systems analysis and applications programming related to software development in a production environment or closely related experience?

Less than 4 years4-5 years6-7 years8 or more years

04

Please select all that you possess from the list below:

Any Microsoft Certification relevant to an applicationdevelopment and/or support role (i.e. MicrosoftCertified Solutions Expert (MSCE), Microsoft CertifiedSolutions Associate (MSCA) etc.)Agile development certifications such as CertifiedScrum Developer, Six sigma(6S) Green belts and aboveAny relevant application development certification incloud environments (Microsoft Azure, Amazon WebServices, Google Cloud Platform)Project Management or Business Analysis certificatessuch as Project Management Professional Certification(PMP)4+ years of SQL experience (Oracle or SQL Server)4+ years of Production application support and on-callexperience5+ years of programming experience with at least onemodern language such as Java, C++, or C# includingobject-oriented design, systems analysis and softwaredevelopment, support, and troubleshooting2+ years of experience contributing to the architectureand design (architecture, design patterns, reliability,and scaling) of new and current systemsNone of the above

05

Do you have at least 2 years of experience troubleshooting applications and providing support in a production environment?

YesNo

06

Which of the following technologies have you used in a production environment? Please check all that apply.

ASP.NET/MVCC# (C Sharp)Visual BasicPL/SQLJavaJavaScriptC++Advanced SQL

07

An end-user continues to have difficulty using a new application. The number of help calls from this one individual is way above average compared to all other users. What steps would you take to address this problem?

08

Describe your previous work experience developing reports with SQL Reporting Services or Crystal Reports Developer, which includes Extracting Transforming and Loading (ETL) data between disparate data sources using ODBC and/or web services.

09

Describe your previous work experience organizing and/or leading a team in a production support environment and implementing processes to improve inefficiencies.

10

Provide an example of a time when you had to troubleshoot a critical software application problem. Explain the challenges you encountered, and how you resolved the problem.

11

This position requires availability to provide technical support to Transportation facilities during business hours and non-business hours. Candidates may be required to provide support even when not on call. Are you able to meet this requirement?

12

What are you interested in applying to Broward County Board of County Commissioners and the Transportation Department?

Required Question