Cynet Systems
Technical Support Analyst
Cynet Systems, Richmond, Virginia, United States, 23214
Job Description:
Provide technical assistance to computer system users on a variety of issues.The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.Documents, maintains, upgrades, or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups.Performs basic operation, monitoring, installation, troubleshooting, relocations, or maintenance of communications equipment.Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record.documentation. Shows awareness of standards and regulatory requirements related to assigned tasks.Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software.Reviews and recommends procurement of information technology equipment.Maintains the necessary security controls over software.Makes presentations and briefings for training sessions.Prepares briefings, reports, and evaluations on system efficiency and utilization.Member of a 2 person team that supports multiple locations.
Provide technical assistance to computer system users on a variety of issues.The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.Documents, maintains, upgrades, or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups.Performs basic operation, monitoring, installation, troubleshooting, relocations, or maintenance of communications equipment.Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record.documentation. Shows awareness of standards and regulatory requirements related to assigned tasks.Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software.Reviews and recommends procurement of information technology equipment.Maintains the necessary security controls over software.Makes presentations and briefings for training sessions.Prepares briefings, reports, and evaluations on system efficiency and utilization.Member of a 2 person team that supports multiple locations.