HR Service Desk Specialist (Hybrid)

Description Position Summary: The HR Service Desk (HRSD) Specialist provides initial HR support and guidance to GESMN employees through the HR Service Desk - a centralized function designed to be a single point of entry for HR support. While providing high-level customer service, the HRSD Specialist triages incoming inquiries, works to resolve issues whenever possible, and escalates unresolved questions and concerns to an HR subject matter expert as needed. Additionally, this role contributes to the overall employee experience by providing high-touch onboarding support to hiring managers across the organization. Day in the life: In a typical day, an HR Service Desk Specialist can expect to HR Service Desk Support: Triages and resolve incoming employee inquiries by utilizing knowledge and available resources in the areas of payroll, benefits, leaves of absence, HR systems, and HR policy/programs while maintaining a high level of customer service. Administrative Support: Provide administrative support within the Employee Experience and broader HR teams. New Hire Onboarding Support: Support leaders in shaping the employee experience by providing high-touch new hire onboarding support to hiring managers across the organization. Job Pay & Perks: Typical starting pay range: $25.00 - $28.00 per hour. This is a hybrid-based role that must be based in the Twin Cities 7 County Metropolitan Area, and must be on-site at at least monthly and/or as business needs dictate. GESMN offers a generous paid time off (PTO) program, competitive medical, dental and vision plans, employer-paid life insurance, 401(k) plan with employer match, employee discount Opportunities for career development and advancement About You: Required Knowledge & Skills: General knowledge of HR functions such as payroll, benefits, leave administration, and HRIS. Strong written and verbal communication skills, including the ability to communicate clearly and concisely to employees across the organization. Ability to apply HR operations knowledge and judgment to ensure accuracy and completeness of guidance provided. Ability to exercise discretion while handling confidential information. Strong customer service and problem-solving skills. High attention to detail. Ability to meet deadlines, prioritize demands, and solve problems creatively. Proficient in Microsoft Office Suite, particularly Word, Excel, and PowerPoint. Prior Experience & Education: 1-3 Years of relevant HR experience required. High school diploma or equivalent preferred. About Us: Leadership recognizes the importance of varied backgrounds and racial diversity contributing to our organization's goals and future. Read more about us here. Goodwill-Easter Seals Minnesota is a 501(c)3 nonprofit that offers job training and customized career support to eliminate barriers to work and independence. Proceeds from thrift retail, e-commerce, grants, and financial contributions fund our nearly 20 customized services that help Minnesotans get equitable access to jobs, create stable careers and realize the power of work. Shopping and donating items divert over 65 million pounds from local landfills annually and have helped us connect people to jobs since 1919. Goodwill-Easter Seals Minnesota (GESMN) is an Equal Opportunity Employer committed to creating a diverse workforce. GESMN will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Goodwill Industries, Inc/Easter Seals Minnesota is an Equal Opportunity Employer committed to creating a diverse workforce. Goodwill Industries, Inc/Easter Seals Minnesota will not discriminate against any employee or applic nt based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.