Desktop Support Technician

Job Summary The Desktop Support Technician is responsible for providing technical support to users via phone, email, and in-person interactions. This role involves troubleshooting hardware and software issues, configuring meetings, and maintaining IT systems and software to ensure smooth operations. The technician will use a ticketing system to manage support requests and collaborate with other IT teams to resolve more complex issues. Key Responsibilities Provide technical support for desktops, laptops, printers, mobile devices, and other hardware/software. Troubleshoot and resolve hardware and software issues via phone, email, and in-person support. Set up and configure both in-person and virtual meetings. Log, track, and prioritize support requests using the ServiceNow ticketing system. Install, configure, and maintain various software applications. Assist users with password resets, account setups, and access permissions. Collaborate with IT teams to resolve complex technical issues. Maintain documentation of procedures, configurations, and troubleshooting steps. Stay current on technological advancements to continuously improve service. Required Qualifications Experience in technical support or a related IT field. Knowledge of hardware and software troubleshooting techniques. Familiarity with ServiceNow or similar ticketing systems. Strong communication skills and ability to provide support remotely and in person. Proficiency in installing, configuring, and maintaining software applications. Preferred Qualifications Knowledge of networking concepts and experience with Active Directory. Experience setting up and supporting virtual meetings. Strong documentation skills.