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Compunnel

Desktop Support

Compunnel, Arlington, Virginia, United States, 22201


Job Summary

• Provide technical support via phone, email, and in-person.

Key Responsibilities

• Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.

• Set up and configure in-person and virtual meetings.

• Utilize ServiceNow ticketing system to log, track, and prioritize support requests.

• Install, configure, and maintain various software.

• Assist users with password resets, account setups, and access permissions.

• Collaborate with other IT teams to resolve complex issues.

• Maintain documentation of procedures, configurations, and troubleshooting steps.

• Stay up to date on the latest technological advances.

Required Qualifications

• Experience in providing technical support.

• Proficiency in troubleshooting hardware and software issues.

• Familiarity with ServiceNow or similar ticketing systems.

• Ability to set up and configure meetings.

• Strong communication skills.

Preferred Qualifications

• Experience with mobile device support.

• Knowledge of network configurations.

Certifications

• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals).

Education:

High School

Certification:

CompTIA A+