Compunnel
Desktop Support
Compunnel, Arlington, Virginia, United States, 22201
Job Summary
• Provide technical support via phone, email, and in-person.
Key Responsibilities
• Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
• Set up and configure in-person and virtual meetings.
• Utilize ServiceNow ticketing system to log, track, and prioritize support requests.
• Install, configure, and maintain various software.
• Assist users with password resets, account setups, and access permissions.
• Collaborate with other IT teams to resolve complex issues.
• Maintain documentation of procedures, configurations, and troubleshooting steps.
• Stay up to date on the latest technological advances.
Required Qualifications
• Experience in providing technical support.
• Proficiency in troubleshooting hardware and software issues.
• Familiarity with ServiceNow or similar ticketing systems.
• Ability to set up and configure meetings.
• Strong communication skills.
Preferred Qualifications
• Experience with mobile device support.
• Knowledge of network configurations.
Certifications
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals).
Education:
High School
Certification:
CompTIA A+
• Provide technical support via phone, email, and in-person.
Key Responsibilities
• Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
• Set up and configure in-person and virtual meetings.
• Utilize ServiceNow ticketing system to log, track, and prioritize support requests.
• Install, configure, and maintain various software.
• Assist users with password resets, account setups, and access permissions.
• Collaborate with other IT teams to resolve complex issues.
• Maintain documentation of procedures, configurations, and troubleshooting steps.
• Stay up to date on the latest technological advances.
Required Qualifications
• Experience in providing technical support.
• Proficiency in troubleshooting hardware and software issues.
• Familiarity with ServiceNow or similar ticketing systems.
• Ability to set up and configure meetings.
• Strong communication skills.
Preferred Qualifications
• Experience with mobile device support.
• Knowledge of network configurations.
Certifications
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals).
Education:
High School
Certification:
CompTIA A+