Desktop Support

Job Summary

•Provide technical support via phone, email, and in-person.

Key Responsibilities

•Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.

•Set up and configure in-person and virtual meetings.

•Utilize ServiceNow ticketing system to log, track, and prioritize support requests.

•Install, configure, and maintain various software.

•Assist users with password resets, account setups, and access permissions.

•Collaborate with other IT teams to resolve complex issues.

•Maintain documentation of procedures, configurations, and troubleshooting steps.

•Stay up to date on the latest technological advances.

Required Qualifications

•Experience in providing technical support.

•Proficiency in troubleshooting hardware and software issues.

•Familiarity with ServiceNow or similar ticketing systems.

•Ability to set up and configure meetings.

•Strong communication skills.

Preferred Qualifications

•Experience with mobile device support.

•Knowledge of network configurations.

Certifications

•Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals).

Education:

High School

Certification:

CompTIA A+