JobRialto
Desktop Support Technician
JobRialto, San Antonio, Texas, United States, 78208
Job Summary:
The Desktop Support Technician is responsible for providing technical assistance and support related to computer systems, hardware, and software. This role involves troubleshooting issues, installing software, and maintaining equipment to ensure smooth IT operations within the organization.
Key Responsibilities:
•Provide first-line support for all technical issues related to desktops, laptops, printers, and mobile devices.
•Troubleshoot and resolve hardware and software issues in a timely manner, both in-person and remotely.
•Install, configure, and update desktop applications and operating systems as needed.
•Manage user accounts, permissions, and credentials within the organization's systems.
•Assist with setup and support for AV equipment during meetings and presentations.
•Document issues, resolutions, and processes in the IT support knowledge base.
•Collaborate with IT team members to improve processes and enhance service delivery.
•Educate and assist users on best practices and efficient use of technology tools.
Required Qualifications:
•Proven experience as a Desktop Support Technician or similar role.
•Strong knowledge of Windows and Mac operating systems, along with common applications.
•Familiarity with networking fundamentals and Active Directory.
•Excellent communication and customer service skills.
•Ability to troubleshoot hardware and software issues independently.
Certifications:
•Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
Education:
Bachelors Degree
The Desktop Support Technician is responsible for providing technical assistance and support related to computer systems, hardware, and software. This role involves troubleshooting issues, installing software, and maintaining equipment to ensure smooth IT operations within the organization.
Key Responsibilities:
•Provide first-line support for all technical issues related to desktops, laptops, printers, and mobile devices.
•Troubleshoot and resolve hardware and software issues in a timely manner, both in-person and remotely.
•Install, configure, and update desktop applications and operating systems as needed.
•Manage user accounts, permissions, and credentials within the organization's systems.
•Assist with setup and support for AV equipment during meetings and presentations.
•Document issues, resolutions, and processes in the IT support knowledge base.
•Collaborate with IT team members to improve processes and enhance service delivery.
•Educate and assist users on best practices and efficient use of technology tools.
Required Qualifications:
•Proven experience as a Desktop Support Technician or similar role.
•Strong knowledge of Windows and Mac operating systems, along with common applications.
•Familiarity with networking fundamentals and Active Directory.
•Excellent communication and customer service skills.
•Ability to troubleshoot hardware and software issues independently.
Certifications:
•Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
Education:
Bachelors Degree