JobRialto
Helpdesk Analyst
JobRialto, San Antonio, Texas, United States, 78208
Job Summary:
The Helpdesk Analyst is responsible for providing technical support and assistance related to computer systems, hardware, and software. This includes troubleshooting technical issues, installing software, and maintaining equipment to ensure seamless IT operations within the organization.
Key Responsibilities:
•Provide first-line support for technical issues related to desktops, laptops, printers, and mobile devices.
•Troubleshoot and resolve hardware and software issues promptly, both in-person and remotely.
•Install, configure, and update desktop applications and operating systems as required.
•Manage user accounts, permissions, and credentials within the organization's systems.
•Assist with the setup and support of AV equipment during meetings and presentations.
•Document issues, resolutions, and processes in the IT support knowledge base.
•Collaborate with IT team members to enhance processes and improve service delivery.
•Educate and assist users on best practices and efficient use of technology tools.
Required Qualifications:
•Proven experience as a Desktop Support Technician or in a similar role.
•Strong knowledge of Windows and Mac operating systems and common applications.
•Familiarity with networking fundamentals and Active Directory.
•Excellent communication and customer service skills.
•Ability to troubleshoot hardware and software issues independently.
Preferred Qualifications:
•Relevant IT certifications, such as CompTIA A+ or Microsoft Certified Desktop Support Technician.
Education:
Bachelors Degree
The Helpdesk Analyst is responsible for providing technical support and assistance related to computer systems, hardware, and software. This includes troubleshooting technical issues, installing software, and maintaining equipment to ensure seamless IT operations within the organization.
Key Responsibilities:
•Provide first-line support for technical issues related to desktops, laptops, printers, and mobile devices.
•Troubleshoot and resolve hardware and software issues promptly, both in-person and remotely.
•Install, configure, and update desktop applications and operating systems as required.
•Manage user accounts, permissions, and credentials within the organization's systems.
•Assist with the setup and support of AV equipment during meetings and presentations.
•Document issues, resolutions, and processes in the IT support knowledge base.
•Collaborate with IT team members to enhance processes and improve service delivery.
•Educate and assist users on best practices and efficient use of technology tools.
Required Qualifications:
•Proven experience as a Desktop Support Technician or in a similar role.
•Strong knowledge of Windows and Mac operating systems and common applications.
•Familiarity with networking fundamentals and Active Directory.
•Excellent communication and customer service skills.
•Ability to troubleshoot hardware and software issues independently.
Preferred Qualifications:
•Relevant IT certifications, such as CompTIA A+ or Microsoft Certified Desktop Support Technician.
Education:
Bachelors Degree