Director of Web User Experience Strategy and Design

DePauw University is an Equal Employment Opportunity Employer: Women, members of underrepresented groups, and persons with disabilities are encouraged to apply. Position will remain open until filled. The Director of Web User Experience Strategy and Design serves the end-user and university. In this dual service, the Director of Web UX conceptualizes and designs the usable and intuitive experience for web users of depauw.edu to be efficient, effective and user-friendly. The Director of Web UX coordinates with university constituents to create and maintain web elements that align with the elevated university brand, as designed by the Creative Director. This role will proactively assess and address challenges to ensure usability and support institutional objectives. This position is eligible for hybrid work. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Design and maintain the University Web site and assist partners Director functions: Design and code front-end web interfaces with an eye on accessibility. Ensure that applicable standards such as code validity, browser version compatibility, and accessibility standards are met; optimize Web site architecture and information design for navigability and performance Ensure strategy alignment with the elevated university brand to ensure that design, style, tone and visual elements align. Track key events and conversions and update as needed using Google Tag Manager, Google Analytics and other sources. Share web analytic reports and make recommendations based on insights provided. Collaborate with key technical staff and/or partners responsible for creating and supporting the University Web presence. Manage relationships and projects with University stakeholders. Assist with developing University Web policies, guidelines and procedures, as well as monitoring campus compliance. Suggest and generate new ideas to enhance the visibility of the University via the Web and the Internet. Align with best practices through ongoing professional development to deliver innovative, high-impact communications to meet the evolving needs of the University and campus partners. Other duties at the direction of the Senior Director of Communications. POSITION QUALIFICATIONS Competency Statement(s) Accountability - Ability to accept responsibility and account for his/her work. Accuracy - Ability to perform work accurately and thoroughly. Active Listening - Ability to actively attend to, convey and understand the comments and questions of others. Adaptability - Ability to adapt to change in the workplace. Change Management - The ability of the individual to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities. Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas. Communication, Written - Ability to communicate in writing clearly and concisely. Customer Oriented - A desire to serve both external and internal clients by focusing effort on meeting the clients' needs, understanding their concerns and seeking to build trust. Decision Making - Ability of the individual to select an effective course of action while controlling resources and expenditures. Detail Oriented - Ability to pay attention to the minute details of a project or task. Diversity Oriented - Commitment to valuing a variety of different experiences, encouraging input and collaboration from campus stakeholders, including being mindful of experiences related, but not limited to: age, gender, race, ethnicity, religion, socio-economic status, LGBTQ and/or job type. Interpersonal - Ability to get along well with a variety of personalities and individuals. Management Skills - ability of the individual to achieve desired outcomes by setting goals and priorities that deliver results. Organized - Possessing the trait of being organized or following a systematic method of performing a task. Presentation Skills - Ability to effectively present information publicly. Project Management - Ability to organize and direct a project to completion. Reliability - Ability to be dependable and trustworthy. Self-Motivated - Ability of the individual to reach a goal or perform a task with little supervision or direction. SKILLS & ABILITIES Education: Minimum of a Bachelor's degree in related field preferred; substantial career experience can be substituted for a degree. Experience: Four-year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience. Communication/Language: Ability to proof and/or enroll teammates to proof content for accuracy and grammar. Ability to respond or properly direct common inquiries or complaints from various university stakeholders. Computer Skills: Expert knowledge and experience coding front-end web using HTML/CSS. Knowledge of PHP & MySQL and/or similar modern programming languages.Experience with content management systems (CMS) like Big Tree. Knowledge of Google Suite of Applications including analytics(GA4) and Tag Manager(GTM). Adobe CC Web application familiarity. Comfortable administering LAMP environment servers. Certificates, Licenses & Registrations: Stay on top of software, system updates and self-directed learning to accelerate learning when needed. Utilize resources available for continuing education. Other Requirements: Excellent written and verbal communication skills. Experience in administering and managing Web-based content management systems such as BigTree, Drupal or similar systems preferred. Demonstrated experience managing complex Web and database projects across all phases (design, testing, production) to schedule and budget. Functional experience in departmental management, systems implementation, project management and customer relations, preferably in a higher education or research environment. Ability to manage priorities, deadlines and time critical situations for multiple projects and clients. Experience in managing 24x7 operation of mission critical systems and applications. Experience in a strategic publication, marketing or public relations setting desired. Strong skills in managing projects and people and proven diplomatic, leadership, and public speaking skills, ability to work independently as well as in a team-setting, and aptitude and motivation to acquire new skills as needed. PHYSICAL DEMANDS Physical Demands Lift/Carry Stand O (Occasionally) Walk O (Occasionally) Sit C (Constantly) Handling / Fingering C (Constantly) Reach Outward O (Occasionally) Reach Above Shoulder O (Occasionally) Climb O (Occasionally) Crawl O (Occasionally) Squat or Kneel O (Occasionally) Bend O (Occasionally) Speak F (Frequently) 10 lbs or less O (Occasionally) 11-20 lbs O (Occasionally) 21-50 lbs N (Not Applicable) 51-100 lbs N (Not Applicable) Over 100 lbs N (Not Applicable) Push/Pull 12 lbs or less O (Occasionally) 13-25 lbs N (Not Applicable) 26-40 lbs N (Not Applicable) 41-100 lbs N (Not Applicable) N (Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5 hrs/day) F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day) C (Constantly) Occupation requires this activity more than 66% of the time (5.5 hrs/day) Other Physical Requirements Vision (Near, Distance, Peripheral, Depth Perception, Color) Hearing (Auditory perception, or audition) WORK ENVIRONMENT Normal office environment. We are proud to recognize the active participation of faculty and staff in adding to the heritage of building and supporting vibrant, intellectual and creative lives for students and for ourselves. Principles of collaboration, respect for each other, diversity, freedom of expression, accountability and service guide the daily decisions and interactions across campus. DePauw University, in affirmation of its commitment to excellence, endeavors to provide equal opportunity for all individuals in its hiring, promotion, compensation and admission procedures. Institutional decisions regarding hiring, promotion, compensation and admission will be based upon a person's qualifications and/or performance without regard to race, color, creed, religion, national origin, sexual orientation, disability, age, gender, gender identity or gender expression, except where religion, gender, or national origin is a bona fide occupational qualification. DePauw University's goals and commitments are best served if the institution reflects the diversity of our society; hence, DePauw seeks diversity in all areas and levels of employment and abides by all local, state, and federal regulations concerning equal employment opportunities. The University admits, hires and promotes individuals upon their qualities and merits. Benefits: There are many ancillary benefits to being a DePauw employee. Full-time positions are eligible to participate in the University benefits program. Part-time employees are not eligible to participate. EEO is the law. Click here for more information.