Deskside Support

Title: Deskside Support TechnicianJob Type: 6 month contract to hireOpenings: 1Location: Hagerstown, MDSchedule: 8 am-6 pm Mond-Fri (10/hr days) and every other Saturday because this site is still in start-up phase and it is peak season (will return to a typical 8/hr day and no Saturdays around January)PR: 28/hr, Conversion salary will be equivalentMust Haves:3+ years' experience troubleshooting hardware, software and networking issues on laptops, PCs, thin clients, and mobile devicesExperience troubleshooting Tier 2 and 3 escalated technical issuesStrong knowledge of Windows, specifically version 10Experience with Android troubleshootingMaintain and manage workload through computerized ITSM ticketing and tracking systemAbility to walk from one side of building to other (1M sq. ft) potentially multiple times a dayGreat communication and customer service skillsPlusses:Windows 11 knowledgeServiceNow experienceLogistics or warehouse experienceDay-to-dayA global logistics company is looking for a deskside support technician to work on-site in their Virginia warehouse. This person will be responsible for handling break-fix requests via ServiceNow on a daily basis and walking up to one million square feet between buildings on foot. This technician will be in charge of all Tier 2 and Tier 3 IT support in the warehouse, which includes end-user support, troubleshooting, and training on Microsoft Office applications such as Office 365 email and Outlook. The majority of incidents will be hardware-related, such as PCs and printers, but they may also involve networking and software issues. In this role, customer service is critical because this individual will work closely with the company's clients and IT staff. Some days, this individual may be required to work beyond their scheduled shift or come in on off days during peak hours, necessitating flexible work hours. The ideal candidate will be self-disciplined, a strong individual contributor, and possess excellent communication skills.