Customer Support Specialist

Customer Support SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story. This is a position with grade 13 This position reports to Senior Manager Customer Experience LCS Your role and responsibilities In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your expertise by ensuring customer retention by delivering superior customer experience The work model for the role is hybrid/ work from home. This role is contributing to the Process Automation Energy Industries and Process Industries divisions. You will be mainly accountable for: Displaying clear understanding of sense of urgency and care in your own area of responsibility and knowing how to communicate that to customers. Identifying opportunities (while supporting customers) to address any additional concerns and reporting those opportunities to the account team through local business processes. Recognizing technical problems and analyzing them through communication with customers and remote connections to assets for a limited range of services and products. Taking actions to identify new Service business opportunities for ABB, in close cooperation with customer and other ABB teams. Qualifications for the role Bachelor's degree in chemical, computer, or electrical engineering, or other related technical/engineering discipline and 4 years of work experienced required, OR Associate's degree with 6 years of work experience, OR HS Diploma and 8 years of work experience. Experience with Computer Server/Client, Networking setup and domains, Virtual Machine use, MS Windows Client and Server Operating Systems, Office365, Outlook, SharePoint, Azure cloud and internet browsers Experience with Infi90, Symphony, Symphony Plus, ABB 800xA, AC800M (Control Builder); with a high level of proficiency (Expert Level) within one of the aforementioned products. Basic Industry knowledge of Power Generation & Transmission, Pulp & Paper, Metals & Mining, Oil & Gas, and Utilities & Water Familiarity with Business ERP (SAP preferred) and Service CRM (salesforce dot com preferred) Candidates must already have a work authorization that would permit them to work for ABB in the US. More about us The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division's goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. MyABBStory We look forward to receiving your application. If you want to discover more about ABB, t