Tahoe Forest Health
EHR Application Support Analyst
Tahoe Forest Health, Truckee, California, United States, 96161
Bargaining Unit:
EA
Rate of Pay:
$37.34/hour + DOE
SummaryThe EHR Application Support Analyst offers in-depth expertise on the functionality of EHR solutions, primarily EPIC, and possesses a thorough understanding of end-user workflows and the specific needs of various departments. This role involves developing and delivering comprehensive training programs, including refresher courses, efficiency training, new employee onboarding, and training for system upgrades. The analyst plays a critical role in supporting the implementation of existing and future EHR systems and modules, as well as managing system conversions as they relate to a community connect health system. By ensuring that healthcare staff are well-trained and operational workflows are effectively implemented, the EHR Application Support Analyst helps maintain the smooth operation and desired performance of EHR utilization within the organization.
Essential Duties and Responsibilities
Primary Point of Contact: Serve as the main liaison for assigned Ambulatory Clinics, thoroughly understanding their processes and workflows. Possess advanced knowledge of all applications used within these clinics.Application Expertise and Support: Provide specialized knowledge and support for all clinic applications, ensuring their optimal functionality and addressing any issues that arise.Workflow Testing: Actively participate in testing workflows during system upgrades to ensure seamless transitions and minimal disruptions to clinic operations.Documentation Maintenance: Maintain comprehensive documentation on system processes andprocedures, ensuring they are up-to-date and accessible.Staying Current: Keep abreast of new application functionalities, educational opportunities, ongoing projects, and system enhancements to continuously improve clinic operations.Role-Based Training Program: Develop and deliver a role-based training program across all clinics to ensure staff are proficient in using clinic applications.End-User Training and Support: Train, assess, and support end-users to enhance their proficiency with clinic applications, providing ongoing assistance as needed.Training Materials Creation: Create and maintain detailed training materials that are clear, concise, and effective for end-user education.Policy and Procedure Documentation: Maintain up-to-date documentation of training policies and procedures to ensure consistency and compliance.Data Auditing and Validation: Perform regular data auditing and validation to ensure the accuracy and integrity of system data.Customer Service and Troubleshooting: Provide exceptional customer service to users, troubleshooting and resolving application and system issues promptly.System Issue Resolution: Communicate and resolve system issues efficiently to maximize the potential of the system and minimize downtime.Cross-Functional Collaboration: Participate in cross-functional work teams, collaborating with various stakeholders to identify functional needs and develop effective solutions.Issue Documentation and Reporting: Document and report system issues through the internal chain of command, and communicate with vendors when appropriate to resolve issues.Professional Development: Continuously maintain and develop professional skills through both hospital-provided and self-directed training opportunities.HIPAA Compliance: Demonstrate high standards in HIPAA privacy practices, ensuring the confidentiality and security of Protected Health Information (PHI) in daily job duties.System Values and Compliance: Exhibit System Values in all performance and behavior, and comply with all System policies and procedures.Additional Duties: Perform other duties as may be assigned to support the overall mission and goals of the organization.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory ResponsibilitiesNo supervisory responsibilities.
Minimum Education/ExperienceAssociate's Degree or 1-2 years relevant experience
Required Licenses/CertificationsEPIC Ambulatory Module Certification - Within 6 months of hire into job
Other Experience/Qualifications
Strong Interpersonal and Communication Skills: The role requires exceptional interpersonal skills to build and maintain positive relationships with clinic staff and stakeholders. Effective communication skills, both verbal and written, are essential for conveying information clearly and collaborating with team members.Strong Organizational Skills: Candidates must exhibit strong organizational abilities to manage multiple tasks and projects efficiently, ensuring that all responsibilities are handled in a timely and orderly manner.Ability to Multi-Task: The ability to juggle various tasks simultaneously is crucial, as the role involves managing different aspects of clinic operations and support without compromising quality or efficiency.Self-Starter and Motivator: The ideal candidate is a proactive self-starter who takes initiative and motivates themselves and others to achieve goals and complete tasks without constant supervision.Excellent Problem-Solving and Communication Skills: Strong problem-solving skills are necessary to identify issues, develop solutions, and implement them effectively. Additionally, excellent written and oral communication skills are required to document processes, create training materials, and interact with clinic staff.Proven Track Record: Candidates should have a history of producing high-quality deliverables on time, demonstrating ownership and accountability for their assignments. A strong work ethic and commitment to excellence are essential.Willingness to Address Issues and Take Ownership: The role requires a proactive approach to identifying and addressing issues. Candidates must know when and how to escalate matters appropriately to ensure timely resolution.Understanding and Documenting Business Processes: The ability to understand and accurately document business processes is crucial for maintaining efficient clinic operations and ensuring that all procedures are well-documented and followed.Process Redesign and Change Facilitation: Candidates should be capable of working on process redesign teams, facilitating change, and improving clinic workflows to enhance efficiency and patient care.Collaboration with Diverse Staff: The role involves working closely with a variety of clinic staff, including providers, nurses, medical assistants, administration, and non-clinical personnel. Knowledge of clinical workflows and practices is essential to provide effective support and training.Strong EPIC Healthcare Applications Experience: Extensive experience with EPIC Healthcare applications is required to support clinic operations and ensure the effective use of the EHR system.Experience with Ticketing Systems: Familiarity with ticketing systems is necessary for managing and resolving support requests efficiently.Experience with Data Platforms: Knowledge and experience with data platforms are important for performing data auditing, validation, and ensuring the accuracy of system data.
Computer/Business SkillsAbility to use office machines. Demonstrated ability to use word processing and other Microsoft Office programs.
Language SkillsAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions.
Mathematical SkillsAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Purpose of ContactsPurpose is to obtain, clarify, or give facts or information regardless of the nature of those facts, i.e., the facts or information may range from easily understood to highly technical.
Reasoning SkillsAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
EA
Rate of Pay:
$37.34/hour + DOE
SummaryThe EHR Application Support Analyst offers in-depth expertise on the functionality of EHR solutions, primarily EPIC, and possesses a thorough understanding of end-user workflows and the specific needs of various departments. This role involves developing and delivering comprehensive training programs, including refresher courses, efficiency training, new employee onboarding, and training for system upgrades. The analyst plays a critical role in supporting the implementation of existing and future EHR systems and modules, as well as managing system conversions as they relate to a community connect health system. By ensuring that healthcare staff are well-trained and operational workflows are effectively implemented, the EHR Application Support Analyst helps maintain the smooth operation and desired performance of EHR utilization within the organization.
Essential Duties and Responsibilities
Primary Point of Contact: Serve as the main liaison for assigned Ambulatory Clinics, thoroughly understanding their processes and workflows. Possess advanced knowledge of all applications used within these clinics.Application Expertise and Support: Provide specialized knowledge and support for all clinic applications, ensuring their optimal functionality and addressing any issues that arise.Workflow Testing: Actively participate in testing workflows during system upgrades to ensure seamless transitions and minimal disruptions to clinic operations.Documentation Maintenance: Maintain comprehensive documentation on system processes andprocedures, ensuring they are up-to-date and accessible.Staying Current: Keep abreast of new application functionalities, educational opportunities, ongoing projects, and system enhancements to continuously improve clinic operations.Role-Based Training Program: Develop and deliver a role-based training program across all clinics to ensure staff are proficient in using clinic applications.End-User Training and Support: Train, assess, and support end-users to enhance their proficiency with clinic applications, providing ongoing assistance as needed.Training Materials Creation: Create and maintain detailed training materials that are clear, concise, and effective for end-user education.Policy and Procedure Documentation: Maintain up-to-date documentation of training policies and procedures to ensure consistency and compliance.Data Auditing and Validation: Perform regular data auditing and validation to ensure the accuracy and integrity of system data.Customer Service and Troubleshooting: Provide exceptional customer service to users, troubleshooting and resolving application and system issues promptly.System Issue Resolution: Communicate and resolve system issues efficiently to maximize the potential of the system and minimize downtime.Cross-Functional Collaboration: Participate in cross-functional work teams, collaborating with various stakeholders to identify functional needs and develop effective solutions.Issue Documentation and Reporting: Document and report system issues through the internal chain of command, and communicate with vendors when appropriate to resolve issues.Professional Development: Continuously maintain and develop professional skills through both hospital-provided and self-directed training opportunities.HIPAA Compliance: Demonstrate high standards in HIPAA privacy practices, ensuring the confidentiality and security of Protected Health Information (PHI) in daily job duties.System Values and Compliance: Exhibit System Values in all performance and behavior, and comply with all System policies and procedures.Additional Duties: Perform other duties as may be assigned to support the overall mission and goals of the organization.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory ResponsibilitiesNo supervisory responsibilities.
Minimum Education/ExperienceAssociate's Degree or 1-2 years relevant experience
Required Licenses/CertificationsEPIC Ambulatory Module Certification - Within 6 months of hire into job
Other Experience/Qualifications
Strong Interpersonal and Communication Skills: The role requires exceptional interpersonal skills to build and maintain positive relationships with clinic staff and stakeholders. Effective communication skills, both verbal and written, are essential for conveying information clearly and collaborating with team members.Strong Organizational Skills: Candidates must exhibit strong organizational abilities to manage multiple tasks and projects efficiently, ensuring that all responsibilities are handled in a timely and orderly manner.Ability to Multi-Task: The ability to juggle various tasks simultaneously is crucial, as the role involves managing different aspects of clinic operations and support without compromising quality or efficiency.Self-Starter and Motivator: The ideal candidate is a proactive self-starter who takes initiative and motivates themselves and others to achieve goals and complete tasks without constant supervision.Excellent Problem-Solving and Communication Skills: Strong problem-solving skills are necessary to identify issues, develop solutions, and implement them effectively. Additionally, excellent written and oral communication skills are required to document processes, create training materials, and interact with clinic staff.Proven Track Record: Candidates should have a history of producing high-quality deliverables on time, demonstrating ownership and accountability for their assignments. A strong work ethic and commitment to excellence are essential.Willingness to Address Issues and Take Ownership: The role requires a proactive approach to identifying and addressing issues. Candidates must know when and how to escalate matters appropriately to ensure timely resolution.Understanding and Documenting Business Processes: The ability to understand and accurately document business processes is crucial for maintaining efficient clinic operations and ensuring that all procedures are well-documented and followed.Process Redesign and Change Facilitation: Candidates should be capable of working on process redesign teams, facilitating change, and improving clinic workflows to enhance efficiency and patient care.Collaboration with Diverse Staff: The role involves working closely with a variety of clinic staff, including providers, nurses, medical assistants, administration, and non-clinical personnel. Knowledge of clinical workflows and practices is essential to provide effective support and training.Strong EPIC Healthcare Applications Experience: Extensive experience with EPIC Healthcare applications is required to support clinic operations and ensure the effective use of the EHR system.Experience with Ticketing Systems: Familiarity with ticketing systems is necessary for managing and resolving support requests efficiently.Experience with Data Platforms: Knowledge and experience with data platforms are important for performing data auditing, validation, and ensuring the accuracy of system data.
Computer/Business SkillsAbility to use office machines. Demonstrated ability to use word processing and other Microsoft Office programs.
Language SkillsAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions.
Mathematical SkillsAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Purpose of ContactsPurpose is to obtain, clarify, or give facts or information regardless of the nature of those facts, i.e., the facts or information may range from easily understood to highly technical.
Reasoning SkillsAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.