EHR Application Analyst

Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. Harbor Health also operates two Programs for All-Inclusive Care for the Elderly in Mattapan and Brockton, providing comprehensive healthcare, transportation and social services for more than 580 frail elders who continue to live with dignity and independence in the community and a Woman, Infants and Children (WIC) Nutrition Program. We currently seeking a talented Electronic Health Records Application Analyst to join our Clinical Applications Team. This is not a remote position and requires working on site in the Boston and surrounding areas. Some hours may be hybrid but majority will require being on site to perform duties. Role: The Electronic Health Records (EHR) Application Analyst is responsible for supporting digital strategies, implementation, testing & training efforts and providing support. The EHR Application Analyst must be able to proactively identify opportunities an apply technologies to clinical and business processes by informing and advising internal customers on EHR build & functionality, costs, benefits, implementation & support requirements. The EHR Applications Analyst must develop and maintain credibility and effective working relations with internal customers while serving as a vendor liaison. Our ideal candidate is an adaptable, forward-thinking individual with the ability to manage complex demands from end-users and organization strategic goals. Responsibilities: Responsible for system analysis, design, workflows, configuration, testing, implementation, application & end-user support, and issue resolution. Prepares supporting documentation related to system builds, workflows (Visio), test scripts, staff trainings, standard operating procedures, and user guides. Escalates issues that adversely impact deliverables and timelines. Communicates and articulates clearly with project stakeholders and colleagues. Achieves and maintains required Epic or applicable EHR certifications. Stays current with new application functionality and service pack enhancements. Conducts one-on-one and large-group training sessions using dynamic, creative training tools. Contributes to the data integrity efforts, governance, data structure standards and policies. Assists with phone-support and completes support tickets within established service level agreements (SLAs). Utilizes ticket tracking system according to department guidelines and best practices. Acts as a liaison between IT, customers and/or vendors. Conducts or participates in meetings with all clinical and operational areas using the software application. Develops and maintains trust-based, confidence-inspiring relationships with the end-user community. Mentor colleagues enhancing application knowledge. During emergency operations may be required to report to work or remain at work Provides on-call / after-hours support as required. Requirements: Bachelor's Degree in a related field, Master's level degree MBA, MPH, or Health Informatics preferred May substitute Associate's degree in a related field with 2 years of experience in a healthcare setting OR 4 years of experience in a healthcare setting accepted in lieu of a Bachelor's degree 1-3 years of experience in a healthcare setting, may substitute two years of experience in a customer service and/or training environment in lieu of two years of experience in a healthcare setting Minimum of 2 years of experience using health information technology or leading industry Electronic Health Records (I.e., Epic, Cerner, Meditech, NextGen) or ancillary clinical systems Familiarity with Federally Qualified Health Centers (FQHCs) or Program of All-inclusive Care for the Elderly (PACE) operations preferred Epic / EHR Certifications from respective vendor preferred Practical knowledge of interoperability concepts, including messaging standards (HL7, FHIR, etc.) preferred Proven record of providing exceptional customer service and demonstrated ability to work with difficult and/or needy customers Computer savvy with intermediate skills in Windows and Microsoft Office Proven experience with in-person/elbow-to-elbow training and/or education experience Excellent verbal, written and presentation skills Proven ability to lead ongoing and project-specific workstreams Upbeat, enthusiastic, and professional demeanor. May be required to travel occasionally between one or more sites; must be able to travel between sites in a timely manner Required Certifications and/or Licenses: Epic Certification - Within 6-18 months of hire, if applicable. EHR Certification - From respective vendor certification program within 6-18 months of hire, if applicable. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.