NIBRS Support Analyst

Join Axon and be a Force for Good.At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.Your ImpactIf you love to get close to your users to understand and solve their problems quickly, this is the place for you. If you thrive on working with other teams to drive solutions quickly on a brand-new product, this is the challenge for you. If you are interested in supporting a mission critical product used to save lives, this is the product for you.Axon is seeking a high-energy, experienced NIBRS Support Analyst with expertise in cloud solutions. This individual will play an instrumental role in supporting critical escalated issues and customer requests, centered around Axon Records NIBRS. We need a self-starter who excels in a high-paced, evangelistic startup environment, focusing on law enforcement, thriving on resolving software issues, and building strong customer relationships.Location: Hybrid - Must report into one of our Hub locations listed below(Scottsdale AZ, Seattle WA, Boston MA, Denver CO, Atlanta GA)Reports to: Manager, Software Support What You'll Do Work as a member of the Software Support TeamSupport agencies in National Incident-Based Reporting System (NIBRS) submission and certificationRepresent Axon's NIBRS technical expertise to an agency through superior support serviceCollaborate with the customer and make the right technical decisions to accomplish their intended outcomesCoordinate with State and Federal authorities on NIBRS changes/updates and proactively engage Axon resources to prepare our customers for any changesResearching, diagnosing, troubleshooting and identifying solutions to resolve NIBRS validation issuesFollow up with clients to ensure their systems are fully functional after troubleshootingLog & provide detailed notes on each customer interactionDevelop knowledge base articles on top issuesSolve problems effectively in an ever-evolving environmentReport bugs and trends to the necessary Axon teamsProactively improve knowledge and develop analytical and technical skillsJoin Forces with the Product and Engineering team to ensure national and state standards are accurately definedCollaborate with Sales Operation teams on workflows, approvals, quality where applicableProvides ongoing NIBRS training & SupportAudit forms and product specification standardsWhat You Bring5+ years experience in Law Enforcement technologyBachelor's degree or equivalent experience requiredMinimum of 3+ years of SAAS experienceExtremely strong communicator (both oral & written)Ability to influence cross-functionally to achieve resultsAbility to articulate at a technical level appropriate to the circumstanceStrong organizational skillsAbility to work collaboratively and autonomouslyMust be able to pass a CJIS Level 4 background checkDeep level understanding of the National Incident Based Reporting System (NIBRS) submission requirementsBenefits that Benefit YouCompetitive salary and 401k with employer matchDiscretionary paid time offPaid parental leave for allMedical, Dental, Vision plansFitness ProgramsEmotional & Mental Wellness supportLearning & Development programsAnd yes, we have snacks in our officesBenefits listed herein may vary depending on the nature of your employment and the location where you work.The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 55,958 in the lowest geographic market and USD 89,532 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.Important NotesThe above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.Some roles may also require legal eligibility to work in a firearms environment.Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.