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International Staff Consulting

IT Support

International Staff Consulting, Morgantown, West Virginia, United States, 26501


Our client, a forward-thinking organization, is looking for an IT Support Tech to provide essential support to employees across various locations, ensuring smooth desktop operations and rapid issue resolution. This full-time position is based in Morgantown, WV, with limited travel to office locations within the tri-state area.

Key Responsibilities:

Technical Troubleshooting:

Address and resolve a range of desktop-related IT issues, spanning hardware, software, network, and application concerns raised by end-users.Maintenance & Optimization:

Regularly perform updates and maintenance on desktop systems to enhance performance and ensure security compliance.Onboarding Support:

Assist with setting up and configuring new workstations and accounts for incoming employees, helping them get started effectively.Multi-Channel Support:

Provide clear, professional support through various channels, including phone, virtual meetings, email, and face-to-face interactions.Team Collaboration:

Partner with other IT team members on large-scale projects like system upgrades or migrations, contributing to seamless transitions.Documentation & Records:

Document support interactions accurately, maintaining organized records to streamline future support.Escalation & Research:

Escalate complex issues as needed and stay informed on emerging technologies and industry standards.After-Hours & On-Call:

Participate in on-call rotations and provide after-hours support when necessary to ensure consistent service availability.Vendor Coordination:

Work with third-party vendors and service providers to handle specialized support needs and repairs.Audiovisual Support:

Configure and troubleshoot AV equipment in conference rooms, ensuring effective presentations and meetings.Customer Service Focus:

Maintain a professional, positive demeanor, delivering exceptional customer service.Security & Compliance:

Follow all company IT security protocols and policies to safeguard systems and data integrity.Desired Qualifications:Educational Background:

Bachelor's degree in computer science or a related field is preferred; relevant experience will also be considered.Experience:

A minimum of 2 years in a technical support or help desk role.Technical Proficiency:

Strong skills with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams) and remote desktop support tools like TeamViewer, Remote Desktop, or FreshDesk.Account Management:

Familiarity with Active Directory for managing user permissions and accounts.Fundamental IT Knowledge:

Basic understanding of databases (e.g., SQL), servers (Windows Server, Linux), and networking (IP addressing, DHCP, DNS).Hardware & Software Skills:

Solid understanding of computer hardware, software, and network fundamentals.Problem Solving:

Excellent analytical and troubleshooting skills.Communication:

Strong interpersonal and communication skills, both written and verbal.Independent & Collaborative:

Ability to work independently and contribute as a reliable team member.Flexibility:

Available for extended hours during critical phases, with the ability to manage light physical work, including lifting up to 25 pounds.Mobility:

Able to travel to other office locations as needed, with approximately 5% travel expected.

Our client is excited to welcome an IT Technician with excellent troubleshooting skills, a collaborative spirit, and a strong commitment to quality support and customer service. If you're looking for an opportunity to make an impact, this could be the role for you!