Management Business Solutions
IT Support
Management Business Solutions, Morgantown, West Virginia, United States, 26501
Our client, a forward-thinking organization, is looking for an IT Support Tech to provide essential support to employees across various locations, ensuring smooth desktop operations and rapid issue resolution. This full-time position is based in Morgantown, WV, with limited travel to office locations within the tri-state area.Key Responsibilities:
Technical Troubleshooting:
Address and resolve a range of desktop-related IT issues, spanning hardware, software, network, and application concerns raised by end-users.Maintenance & Optimization:
Regularly perform updates and maintenance on desktop systems to enhance performance and ensure security compliance.Onboarding Support:
Assist with setting up and configuring new workstations and accounts for incoming employees, helping them get started effectively.Multi-Channel Support:
Provide clear, professional support through various channels, including phone, virtual meetings, email, and face-to-face interactions.Team Collaboration:
Partner with other IT team members on large-scale projects like system upgrades or migrations, contributing to seamless transitions.Documentation & Records:
Document support interactions accurately, maintaining organized records to streamline future support.Escalation & Research:
Escalate complex issues as needed and stay informed on emerging technologies and industry standards.After-Hours & On-Call:
Participate in on-call rotations and provide after-hours support when necessary to ensure consistent service availability.Vendor Coordination:
Work with third-party vendors and service providers to handle specialized support needs and repairs.Audiovisual Support:
Configure and troubleshoot AV equipment in conference rooms, ensuring effective presentations and meetings.Customer Service Focus:
Maintain a professional, positive demeanor, delivering exceptional customer service.Security & Compliance:
Follow all company IT security protocols and policies to safeguard systems and data integrity.Desired Qualifications:Educational Background:
Bachelor's degree in computer science or a related field is preferred; relevant experience will also be considered.Experience:
A minimum of 2 years in a technical support or help desk role.Technical Proficiency:
Strong skills with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams) and remote desktop support tools like TeamViewer, Remote Desktop, or FreshDesk.Account Management:
Familiarity with Active Directory for managing user permissions and accounts.Fundamental IT Knowledge:
Basic understanding of databases (e.g., SQL), servers (Windows Server, Linux), and networking (IP addressing, DHCP, DNS).Hardware & Software Skills:
Solid understanding of computer hardware, software, and network fundamentals.Problem Solving:
Excellent analytical and troubleshooting skills.Communication:
Strong interpersonal and communication skills, both written and verbal.Independent & Collaborative:
Ability to work independently and contribute as a reliable team member.Flexibility:
Available for extended hours during critical phases, with the ability to manage light physical work, including lifting up to 25 pounds.Mobility:
Able to travel to other office locations as needed, with approximately 5% travel expected.
Our client is excited to welcome an IT Technician with excellent troubleshooting skills, a collaborative spirit, and a strong commitment to quality support and customer service. If you're looking for an opportunity to make an impact, this could be the role for you!
Technical Troubleshooting:
Address and resolve a range of desktop-related IT issues, spanning hardware, software, network, and application concerns raised by end-users.Maintenance & Optimization:
Regularly perform updates and maintenance on desktop systems to enhance performance and ensure security compliance.Onboarding Support:
Assist with setting up and configuring new workstations and accounts for incoming employees, helping them get started effectively.Multi-Channel Support:
Provide clear, professional support through various channels, including phone, virtual meetings, email, and face-to-face interactions.Team Collaboration:
Partner with other IT team members on large-scale projects like system upgrades or migrations, contributing to seamless transitions.Documentation & Records:
Document support interactions accurately, maintaining organized records to streamline future support.Escalation & Research:
Escalate complex issues as needed and stay informed on emerging technologies and industry standards.After-Hours & On-Call:
Participate in on-call rotations and provide after-hours support when necessary to ensure consistent service availability.Vendor Coordination:
Work with third-party vendors and service providers to handle specialized support needs and repairs.Audiovisual Support:
Configure and troubleshoot AV equipment in conference rooms, ensuring effective presentations and meetings.Customer Service Focus:
Maintain a professional, positive demeanor, delivering exceptional customer service.Security & Compliance:
Follow all company IT security protocols and policies to safeguard systems and data integrity.Desired Qualifications:Educational Background:
Bachelor's degree in computer science or a related field is preferred; relevant experience will also be considered.Experience:
A minimum of 2 years in a technical support or help desk role.Technical Proficiency:
Strong skills with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams) and remote desktop support tools like TeamViewer, Remote Desktop, or FreshDesk.Account Management:
Familiarity with Active Directory for managing user permissions and accounts.Fundamental IT Knowledge:
Basic understanding of databases (e.g., SQL), servers (Windows Server, Linux), and networking (IP addressing, DHCP, DNS).Hardware & Software Skills:
Solid understanding of computer hardware, software, and network fundamentals.Problem Solving:
Excellent analytical and troubleshooting skills.Communication:
Strong interpersonal and communication skills, both written and verbal.Independent & Collaborative:
Ability to work independently and contribute as a reliable team member.Flexibility:
Available for extended hours during critical phases, with the ability to manage light physical work, including lifting up to 25 pounds.Mobility:
Able to travel to other office locations as needed, with approximately 5% travel expected.
Our client is excited to welcome an IT Technician with excellent troubleshooting skills, a collaborative spirit, and a strong commitment to quality support and customer service. If you're looking for an opportunity to make an impact, this could be the role for you!