LanceSoft
IT Service Desk Analyst
LanceSoft, Palo Alto, California, United States, 94306
Responsibilities:
Provides in person support at the Tech Bar and will be the face of IT Service Desk for the Palo Alto HQ offices.Manages the onboarding of all New Hires, laptops and shipments/coordination, and is the host of IT Orientation.Supports Tier 1 and 2 service requests and incidentProvide Service Desk support that includes initial problem determination, clear and concise documentation, diagnostics and information capture, resolution (when possible), customer status updates, transfer of service requests to appropriate IT or other workgroups.Serves as the single point of contact to end users for information technology-related issues, problems and requestsAssist the Technical Program teams with reporting, analysis, or training and testing tasksContribute current technical information and best practices to the knowledge baseQualifications:
Previous experience in a Service Desk environment supporting computer software and hardware.Proficient in Google Workspace/MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows and Mac OSAbility to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment.Excellent customer service skills and strong telephone skillsStrong written and verbal skills as well as problem solving skills
Provides in person support at the Tech Bar and will be the face of IT Service Desk for the Palo Alto HQ offices.Manages the onboarding of all New Hires, laptops and shipments/coordination, and is the host of IT Orientation.Supports Tier 1 and 2 service requests and incidentProvide Service Desk support that includes initial problem determination, clear and concise documentation, diagnostics and information capture, resolution (when possible), customer status updates, transfer of service requests to appropriate IT or other workgroups.Serves as the single point of contact to end users for information technology-related issues, problems and requestsAssist the Technical Program teams with reporting, analysis, or training and testing tasksContribute current technical information and best practices to the knowledge baseQualifications:
Previous experience in a Service Desk environment supporting computer software and hardware.Proficient in Google Workspace/MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows and Mac OSAbility to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment.Excellent customer service skills and strong telephone skillsStrong written and verbal skills as well as problem solving skills