IT Service Desk Analyst

IT Service Desk Analyst

Responsibilities

• Provides in person support at the Tech Bar and will be the face of IT Service Desk for the Palo Alto HQ offices.
• Manages the onboarding of all New Hires, laptops and shipments/coordination, and is the host of IT Orientation.
• Supports Tier 1 and 2 service requests and incidents
• Provide Service Desk support that includes: initial problem determination, clear and concise documentation, diagnostics and information capture, resolution (when possible), customer status updates, transfer of service requests to appropriate IT or other workgroups.
• Serves as the single point of contact to end users for information technology-related issues, problems and requests
• Assist the Technical Program teams with reporting, analysis, or training and testing tasks
• Contribute current technical information and best practices to the knowledge base

Qualifications

• Previous experience in a Service Desk environment supporting computer software and hardware.
• Proficient in Google Workspace/MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows and Mac OS
• Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment.
• Excellent customer service skills and strong telephone skills
• Strong written and verbal skills as well as problem solving skills
• Undergrad Degree preferred but not required.

Compensation: $20.00 - $30.00 per hour

ID#: 24-00138