DISH Network L.L.C
Staff NOC Core Advanced Operations Engineer
DISH Network L.L.C, Plano, Texas, us, 75086
Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Our Wireless Technology organization is at the forefront of transforming connectivity for the future. We're pioneering the development of the nation's first virtualized, standalone 5G wireless network from the ground up. This network represents the cornerstone of a truly connected world, unbound by the constraints of the past and adaptable to meet the diverse and evolving needs of our rapidly changing society, economy and technology landscape.
Job Duties and Responsibilities
The NOC Staff Engineer maintains DISH Wireless network resilience and efficiency, evaluating issues to develop corrective actions. They contribute to ongoing process improvements, leveraging KPI metrics to enhance customer experience by maximizing uptime and minimizing errors.
Key Responsibilities:
Guides technical troubleshooting expertise for escalated incidents
Serves as subject matter expert for 5G Core, IMS, and Messaging solutions
Handles outages and service degradations, performing initial RCA and coordinating with vendors and engineering teams
Guides troubleshooting bridges with internal and vendor teams
Engages and escalates critical issues with the Core Tier III/Engineering team
Develops key metrics for performance monitoring and service assurance
Collaborates with vendors for incident resolution and RCA
#LI-LM1
Skills, Experience and Requirements
Education and Experience:
Bachelor’s Degree in Electrical, Electronics, Computer Science, or Telecommunications Engineering
Minimum of 8 years of experience in the Wireless industry, ideally within carrier or vendor environments
Skills and Qualifications:
Proficiency in Core IMS is essential
Demonstrated expertise in troubleshooting network packet captures
Experience with Nokia and Mavenir Core is advantageous
Ability to evaluate large volumes of technical data and thrive in a fast-paced setting
Strong problem-solving, analytical, and time management skills
Salary Ranges
Compensation: $110,100.00/Year - $160,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless. Please note that you may redact or remove any information that identifies age, date of birth or dates of school attendance/graduation from your application documents before submission and throughout our interview process.
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Our Wireless Technology organization is at the forefront of transforming connectivity for the future. We're pioneering the development of the nation's first virtualized, standalone 5G wireless network from the ground up. This network represents the cornerstone of a truly connected world, unbound by the constraints of the past and adaptable to meet the diverse and evolving needs of our rapidly changing society, economy and technology landscape.
Job Duties and Responsibilities
The NOC Staff Engineer maintains DISH Wireless network resilience and efficiency, evaluating issues to develop corrective actions. They contribute to ongoing process improvements, leveraging KPI metrics to enhance customer experience by maximizing uptime and minimizing errors.
Key Responsibilities:
Guides technical troubleshooting expertise for escalated incidents
Serves as subject matter expert for 5G Core, IMS, and Messaging solutions
Handles outages and service degradations, performing initial RCA and coordinating with vendors and engineering teams
Guides troubleshooting bridges with internal and vendor teams
Engages and escalates critical issues with the Core Tier III/Engineering team
Develops key metrics for performance monitoring and service assurance
Collaborates with vendors for incident resolution and RCA
#LI-LM1
Skills, Experience and Requirements
Education and Experience:
Bachelor’s Degree in Electrical, Electronics, Computer Science, or Telecommunications Engineering
Minimum of 8 years of experience in the Wireless industry, ideally within carrier or vendor environments
Skills and Qualifications:
Proficiency in Core IMS is essential
Demonstrated expertise in troubleshooting network packet captures
Experience with Nokia and Mavenir Core is advantageous
Ability to evaluate large volumes of technical data and thrive in a fast-paced setting
Strong problem-solving, analytical, and time management skills
Salary Ranges
Compensation: $110,100.00/Year - $160,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless. Please note that you may redact or remove any information that identifies age, date of birth or dates of school attendance/graduation from your application documents before submission and throughout our interview process.