Technical Support Engineer

JOB DESCRIPTIONInsight Global is seeking a Technical Support Engineer to support one of our clients who is in the charter management industry with schools in five different countries. In this role you will be acting as the second-tier end user contact, support, and resolution. You will be providing customers with remote guidance and expertise to resolve technical problems.Problems will range from basic tasks in networking (adding printers, connectivity issues, etc.) to troubleshooting various issues, all the way up to google workspace administration issues. In this role we are looking for someone to have experience with both Google Workspace administration and Active Directory administration.This is for a newer team of 10 that will help support the service desk technicians when they escalate tickets and will be directly under the systems administration/engineering team. In this role we are looking for people who are going to be problem solvers, as the processes for this role are still undefined, so we are looking for people who like to take on a challenge. You must be someone who works well in a collaborative environment as teamwork is key in a role like this.REQUIRED SKILLS AND EXPERIENCEIn depth knowledge on Windows OS and Chromebooks (administration experience)Windows/Active Directory Administration experience and Intune and Exchange experienceGoogle Workspace administration experience formerly known as G SuiteMust have strong knowledge of service desk operations, standard processes, ticketing systems and technologiesComfortable with phone and video supportNICE TO HAVE SKILLS AND EXPERIENCEEducation experience, specifically PowerSchool or CanvasZendesk Ticketing experience