Technical Support Engineer

JOB DESCRIPTION

Insight Global is seeking a Technical Support Engineer to support one of our clients who is in the charter management industry with schools in five different countries. In this role you will be acting as the second-tier end user contact, support, and resolution. You will be providing customers with remote guidance and expertise to resolve technical problems.

Problems will range from basic tasks in networking (adding printers, connectivity issues, etc.) to troubleshooting various issues, all the way up to google workspace administration issues. In this role we are looking for someone to have experience with both Google Workspace administration and Active Directory administration.

This is for a newer team of 10 that will help support the service desk technicians when they escalate tickets and will be directly under the systems administration/engineering team. In this role we are looking for people who are going to be problem solvers, as the processes for this role are still undefined, so we are looking for people who like to take on a challenge. You must be someone who works well in a collaborative environment as teamwork is key in a role like this.

REQUIRED SKILLS AND EXPERIENCE

• In depth knowledge on Windows OS and Chromebooks (administration experience)
• Windows/Active Directory Administration experience and Intune and Exchange experience
• Google Workspace administration experience formerly known as G Suite
• Must have strong knowledge of service desk operations, standard processes, ticketing systems and technologies
• Comfortable with phone and video support

NICE TO HAVE SKILLS AND EXPERIENCE

• Education experience, specifically PowerSchool or Canvas
• Zendesk Ticketing experience