Datacenter Technician

Connectivity & Hardware Support EngineersSalary:

$60,000 - $65,000Location:

Chicago, IllinoisWe are currently recruiting on behalf of our client for

Connectivity & Hardware Support Engineers

to join a dedicated team working across multiple client sites. This role involves delivering essential support for

cabling infrastructure

and

network hardware , ensuring seamless operations at various data centres and office locations. Your expertise will be essential in areas such as

patching, break-fix support, circuit provision , and

hardware installations . Youll be responsible for maintaining the highest level of service delivery standards while working under the supervision of the Service Delivery Manager.For this role candidates will need to:Be able to work on multiple client sites across allocated regions.Be available for out-of-hours working, being part of an on-call rota to include weekends and evenings as business demands.Work the following hours:

Monday to Friday, a mixture of early shifts (7 am to 4 pm), mid shifts (11 am to 8 pm), and/or late shifts (2 pm to 11 pm)Key Responsibilities:Monitor the

clients ticket system

and ensure all tasks are completed in line with SLAs.Audit and document

existing cabling installations and desktop configurations, including power and patching setups.Create

patching schedules

as needed, utilizing

Cable Management Software .Conduct

disconnection/reconnection of desktop equipment , ensuring proper labelling for smooth operations.Perform

IMAC-D

tasks (Install, Move, Add, Change, Dispose) on desktop equipment and peripherals.Perform

data wiping activities

using specialized software tools.Execute various types of

patching/jumpering

for voice and data cabling, both copper and fiber.Test and troubleshoot

Copper and Fibre Cabling Infrastructure

using continuity testers, tone generators, and modern standards testers.Manage

Copper Voice and Data terminations

based on the clients cabling systems.Maintain

accurate records

of stock usage and report any shortfalls to the line manager.Conduct surveys and

update technical drawings

and schedules as required.Install and test

analogue, digital, and VOIP phone handsets , offering headset support where necessary.Build, Rack, and Stack

Network and Server Hardware in Data Centers, ensuring proper connectivity.Handle

Network Hardware break-fix activities , such as replacing power supplies, modules, and fans.Skills & Experience Required:Proven experience in

Voice and Data Cabling

environments.Experience in a

Moves, Adds, and Changes (MAC)

environment.Strong understanding of

modern network infrastructure

and the ability to work with

LAN/WAN and Active devices .Extensive knowledge of

fibre and copper voice/data cabling , including testing, termination, and the use of relevant equipment.Familiarity with

Rack and Stack

systems for servers and network hardware.Competence in using

Service Now

and other asset management/process tools.Strong knowledge of

Server Patching

and

Copper Voice and Data terminations .Experience in using

hand-held Cable Standards Testers , light source, and power meters.Ability to work with complex systems, ensuring operational excellence and safety standards.This role is ideal for a hands-on, technically skilled individual who enjoys working in a fast-paced, dynamic environment. If you have experience in

cabling infrastructure

and are keen to take on a varied and rewarding role, we encourage you to apply!