Fatty Mart
General Manager
Fatty Mart, Los Angeles, California, United States, 90079
Job OverviewWe are seeking a dynamic and experienced General Manager to oversee our operations in the hospitality industry. The ideal candidate will have a strong background in food preparation, staff training, and kitchen management, with a keen understanding of food safety and hospitality standards. As the General Manager, you will be responsible for ensuring excellent service delivery, maintaining high operational standards, and leading a team to achieve business goals.
The General Manager will oversee the daily operations of a dynamic multi-faceted business that includes a grocery store, retail space, and restaurant. This role requires a strategic leader capable of managing cross-functional teams, ensuring seamless coordination between departments, and delivering an exceptional customer experience across all areas.
Key Responsibilities
include managing staff, optimizing inventory, controlling costs, and driving profitability while maintaining brand standards. A focus on staff development, customer satisfaction, and operational excellence is essential to the role.
Organizational Structure
Reports To:
Owners, Director of Operations, Director of People Operations
Works With:
Executive Chef, Sous Chef, Beverage Director, Social Media Liaison, Events Team
Direct Reports:
All FOH and BOH staff
Supervisory Responsibilities:
Foster seamless collaboration between BOH and FOH teams and develop standards of practice (SOP) for all new products, menus, methods and launches
Recruits, interviews, hires, and trains new staff
Handles discipline and termination of employees in accordance with company policy
Oversee delivery platforms and Point of Sale system, manage app-based inventory, and coordinate promotional specials
Coordinate events, private dining room activations, in-store activations and programming in alignment with all facets of the corporation and brand identity
Creates training programs to elevate hospitality standards to maximize efficiency and maintains the set standards
Oversees the daily workflow of the busiest service days and peak service hours to ensure hospitality standards are met
Oversees all aspects of service and employee relations and ensure compliance with health, safety, food handling, responsible beverage service and hygiene standards
Analyze all financial aspects to maintain thresholds set by Operations Manager and Owner and provide regular weekly insights into finances
Commit to a 45-50-hour workweek, ensuring a presence during peak service periods
Duties/Responsibilities:
Collaborate with social media and management to develop posts and sampling programs that promote the business
Establish and maintain vendor relationships to secure optimal pricing and promotional opportunities
Oversees all aspects of service and employee relations and ensure compliance with health, safety, food handling, responsible beverage service and hygiene standards
Work with Chef to discuss food cost and ensure quality of products. Cooperate to create resources and programs to ensure staff is fully trained to execute standards
Collaborate with the Beverage Director to develop SOPs for staff education, organize tastings and promotional events, and create resources and programs to ensure the team is fully trained to meet operational standards
Work with Events Director to discuss increasing bookings and cooperate to execute events
Provide constructive and regular feedback to Director of Operations regarding employees’ performance, service notes, and guest feedback
Develop schedules that balance labor cost control with maintaining high hospitality standards
Conduct monthly inventory and identify effective promotions, as well as slow-moving items and optimize stock rotation
Analyze performance data such as labor, sales, and guest feedback and execute systems to improve efficiency and profitability
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Financial acumen
Knowledge of food and beverage and stays apprised of new and popular trends in the industry
Strong supervisory and leadership skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software: Resy, Toast POS system, Uber, Uber Eats delivery platform
Job Type:
Full-time
Pay:
$85,000.00 - $90,000.00 per year
Benefits:
Dental insurance
Employee discount
Health insurance
Paid time off
Shift:
10 hour shift
Work Location:
In person
#J-18808-Ljbffr
The General Manager will oversee the daily operations of a dynamic multi-faceted business that includes a grocery store, retail space, and restaurant. This role requires a strategic leader capable of managing cross-functional teams, ensuring seamless coordination between departments, and delivering an exceptional customer experience across all areas.
Key Responsibilities
include managing staff, optimizing inventory, controlling costs, and driving profitability while maintaining brand standards. A focus on staff development, customer satisfaction, and operational excellence is essential to the role.
Organizational Structure
Reports To:
Owners, Director of Operations, Director of People Operations
Works With:
Executive Chef, Sous Chef, Beverage Director, Social Media Liaison, Events Team
Direct Reports:
All FOH and BOH staff
Supervisory Responsibilities:
Foster seamless collaboration between BOH and FOH teams and develop standards of practice (SOP) for all new products, menus, methods and launches
Recruits, interviews, hires, and trains new staff
Handles discipline and termination of employees in accordance with company policy
Oversee delivery platforms and Point of Sale system, manage app-based inventory, and coordinate promotional specials
Coordinate events, private dining room activations, in-store activations and programming in alignment with all facets of the corporation and brand identity
Creates training programs to elevate hospitality standards to maximize efficiency and maintains the set standards
Oversees the daily workflow of the busiest service days and peak service hours to ensure hospitality standards are met
Oversees all aspects of service and employee relations and ensure compliance with health, safety, food handling, responsible beverage service and hygiene standards
Analyze all financial aspects to maintain thresholds set by Operations Manager and Owner and provide regular weekly insights into finances
Commit to a 45-50-hour workweek, ensuring a presence during peak service periods
Duties/Responsibilities:
Collaborate with social media and management to develop posts and sampling programs that promote the business
Establish and maintain vendor relationships to secure optimal pricing and promotional opportunities
Oversees all aspects of service and employee relations and ensure compliance with health, safety, food handling, responsible beverage service and hygiene standards
Work with Chef to discuss food cost and ensure quality of products. Cooperate to create resources and programs to ensure staff is fully trained to execute standards
Collaborate with the Beverage Director to develop SOPs for staff education, organize tastings and promotional events, and create resources and programs to ensure the team is fully trained to meet operational standards
Work with Events Director to discuss increasing bookings and cooperate to execute events
Provide constructive and regular feedback to Director of Operations regarding employees’ performance, service notes, and guest feedback
Develop schedules that balance labor cost control with maintaining high hospitality standards
Conduct monthly inventory and identify effective promotions, as well as slow-moving items and optimize stock rotation
Analyze performance data such as labor, sales, and guest feedback and execute systems to improve efficiency and profitability
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Financial acumen
Knowledge of food and beverage and stays apprised of new and popular trends in the industry
Strong supervisory and leadership skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software: Resy, Toast POS system, Uber, Uber Eats delivery platform
Job Type:
Full-time
Pay:
$85,000.00 - $90,000.00 per year
Benefits:
Dental insurance
Employee discount
Health insurance
Paid time off
Shift:
10 hour shift
Work Location:
In person
#J-18808-Ljbffr