Caterpillar Financial Services Corporation
Senior Digital Consultant
Caterpillar Financial Services Corporation, Chicago, Illinois, United States, 60290
Career Area:
Business Technologies, Digital and DataJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world.Caterpillar is hiring a
Senior Digital Consultant
focused on dealer deployment of the digital products for Rental & Used (including but not limited to CatRentalStore.com, Customer Portal, Rental DMT, CatUsed.com and MyUsed, with consistent YOY growth on dealer adoption, customer registrations, and customer utilization).Job Duties:Partners and collaborates with dealers to drive deployment of the Rental & Used suite of digital tools and platforms, focusing on delivering customer and business value defined in a variety of ways.Interacts extensively with appropriate digital team members, data owners and analytics teams to understand the appropriate capabilities, integration points and deployment status.Collaborates with dealers on digital assessment of their organization providing recommendations and action plans to improve digital capabilities, processes, and online customer experiences.Supports the development of Marketing and Digital categories of the Rental Excellence Program (REP) and related metrics.Provides supplemental tracking and reporting at an individual dealer level to provide actionable insights for digital experience improvement.Creates and operationalizes marketing and training resources for dealers to drive better consistency across the dealer network.Gathers VOC and VOB to support the digital roadmap for rental and communicates expectations and requirements to the Rental & Used Digital Product partners in Cat Digital.Identifies opportunities for lead process improvement with dealers.Actively stays in-tune with the competitive digital landscape and capabilities.This role may provide dedicated focus to a critical capability, industry, region and/or project. Other job duties assigned as needed.Skills Needed:Effectiveness Measurement:
Knowledge of effective measurement techniques and ability to measure the quality and quantity of work effort for the purpose of improvement.Products and Services:
Knowledge of major products and services and product and service groups.Relationship Management:
Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.Software Product Training:
Knowledge of software product training; ability to create and deliver training on the implementation, operation and utilization of technology products and systems.Basic Qualifications:Experience in digital marketing, technical marketing, product marketing, or consulting.Experience working with rental, digital, and marketing dealer leadership teams.Product support or digital product development experience with strong ability to demonstrate digital capabilities.Strong communication skills, both written and verbal.Top Candidates Will Also Have:Experience in the rental and/or used equipment industry.Analytics and KPI acumen – ability to understand data, derive insights and utilize to take action and drive solutions.Proven ability to influence without authority.Foundational working knowledge of Caterpillar’s current digital capabilities and digital team operational model.Additional Details:Location: Peoria, IL OR Dallas, TX OR Chicago, ILCaterpillar operates in a hybrid work environment, requiring a minimum of 3 days per week of onsite, in office work.Travel:
Up to 30
%, domestic and international.Relocation assistance IS available.Sponsorship is NOT offered.Final details:Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method.Employee benefit details:Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.About Caterpillar:Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.Posting Dates:October 25, 2024 - November 7, 2024Any offer of employment is conditioned upon the successful completion of a drug screen.EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
#J-18808-Ljbffr
Business Technologies, Digital and DataJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world.Caterpillar is hiring a
Senior Digital Consultant
focused on dealer deployment of the digital products for Rental & Used (including but not limited to CatRentalStore.com, Customer Portal, Rental DMT, CatUsed.com and MyUsed, with consistent YOY growth on dealer adoption, customer registrations, and customer utilization).Job Duties:Partners and collaborates with dealers to drive deployment of the Rental & Used suite of digital tools and platforms, focusing on delivering customer and business value defined in a variety of ways.Interacts extensively with appropriate digital team members, data owners and analytics teams to understand the appropriate capabilities, integration points and deployment status.Collaborates with dealers on digital assessment of their organization providing recommendations and action plans to improve digital capabilities, processes, and online customer experiences.Supports the development of Marketing and Digital categories of the Rental Excellence Program (REP) and related metrics.Provides supplemental tracking and reporting at an individual dealer level to provide actionable insights for digital experience improvement.Creates and operationalizes marketing and training resources for dealers to drive better consistency across the dealer network.Gathers VOC and VOB to support the digital roadmap for rental and communicates expectations and requirements to the Rental & Used Digital Product partners in Cat Digital.Identifies opportunities for lead process improvement with dealers.Actively stays in-tune with the competitive digital landscape and capabilities.This role may provide dedicated focus to a critical capability, industry, region and/or project. Other job duties assigned as needed.Skills Needed:Effectiveness Measurement:
Knowledge of effective measurement techniques and ability to measure the quality and quantity of work effort for the purpose of improvement.Products and Services:
Knowledge of major products and services and product and service groups.Relationship Management:
Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.Software Product Training:
Knowledge of software product training; ability to create and deliver training on the implementation, operation and utilization of technology products and systems.Basic Qualifications:Experience in digital marketing, technical marketing, product marketing, or consulting.Experience working with rental, digital, and marketing dealer leadership teams.Product support or digital product development experience with strong ability to demonstrate digital capabilities.Strong communication skills, both written and verbal.Top Candidates Will Also Have:Experience in the rental and/or used equipment industry.Analytics and KPI acumen – ability to understand data, derive insights and utilize to take action and drive solutions.Proven ability to influence without authority.Foundational working knowledge of Caterpillar’s current digital capabilities and digital team operational model.Additional Details:Location: Peoria, IL OR Dallas, TX OR Chicago, ILCaterpillar operates in a hybrid work environment, requiring a minimum of 3 days per week of onsite, in office work.Travel:
Up to 30
%, domestic and international.Relocation assistance IS available.Sponsorship is NOT offered.Final details:Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method.Employee benefit details:Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.About Caterpillar:Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.Posting Dates:October 25, 2024 - November 7, 2024Any offer of employment is conditioned upon the successful completion of a drug screen.EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
#J-18808-Ljbffr