Tbwa Chiat/Day Inc
Solutions Engineer - Bay Area Hybrid - San Francisco Bay Area
Tbwa Chiat/Day Inc, San Francisco, California, United States, 94199
As a Solutions Engineer at LaunchDarkly, you are a trusted advisor to clients, tackling their key challenges with our products. You excel in active listening, prioritize customer success, and demonstrate profound technical expertise with a customer-centric focus. Your adaptability, multitasking proficiency, and solid grasp of sales frameworks make you a reliable and autonomous decision-maker committed to excellence.Your ability to cultivate crucial relationships in enterprise accounts is matched by your growth mindset. Embracing feedback, you collaborate effectively with your team to overcome challenges. In this role, you will contribute significantly to the growth of LaunchDarkly, helping leading global companies enhance their software development. Join us in empowering teams to deliver and control their software to elevate their own customers’ experiences.Responsibilities:
Inspire prospects with our software: Help make business decision makers, practitioners and the broader community enthusiastic champions through excellent demos and talksIdentify pain and design solutions: Identify LaunchDarkly prospects’ largest problems and design solutions to solve themLead successful evaluations: Lead exceptional, curated evaluations of the LaunchDarkly platformEnsure adoption: Partner with customers to make the LaunchDarkly adoption path clearPartner with Sales: Form effective partnerships rooted in your grasp of selling frameworksBe a trusted expert: Become an authority. Bring valuable insight about LaunchDarkly and its surrounding ecosystem to each conversation. Follow through on your commitments.Advocate for our customers: Be the voice of the customer to our Product and Engineering teamsSpend time with the customer: 25-50% travel may be required to spend time in person with customers and colleaguesAbout You:
Passion for Learning and Growth: You actively seek and give feedback well. You have a growth mindset. You remain current on new technologies.Drive: You strive for ambitious goals. You actively work to improve customer and company results, with minimal direction and at times beyond your remit. You take pride in your work.Confident Communication: You simplify complexity. You are clear, complete and concise. You tailor your message.Adaptability: You excel in a fast-paced, dynamic organizational setting, taking action even when clarity is low.Teamwork: You commit to great frameworks, remaining flexible within them to win as a teamRelationships: You consistently forge meaningful partnerships with customers and colleaguesCustomer-focused: You actively listen to customers and take action to ensure they reach their full potentialTechnical Expertise: You possess in-depth knowledge and hands-on experience with various developer and infrastructure technologiesQualifications:
4+ years consulting with enterprise customers and large development teamsLed technical proof of concept/proof of value evaluationsProven success in cultivating customer relationshipsProficient in sales frameworksHave led land and expand initiativesPay:Target pay ranges based on Geographic Zones* for Level P4:Zone 1: San Francisco/Bay Area or New York City Metropolitan Area: $208,000 - $245,000**
On Target Earnings (OTE) includes base pay and commissionZone 2: Boston, DC, Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Seattle: $187,000 - $221,000**
On Target Earnings (OTE) includes base pay and commissionZone 3: All other US locations: $177,000 - $208,000**
On Target Earnings (OTE) includes base pay and commissionLaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:Improving the velocity and stability of software releases, without the fear of end customer outagesDelivering targeted experiences by easily personalizing features to customer cohortsMaximizing the business impact of every feature through the ability to experiment and optimizeCoordinating the release and optimization of software to provide consistent experiences across mobile platforms and device typesImproving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stabilityAt LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at
hr@launchdarkly.com
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Select...Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for LaunchDarkly in the United States? *
Select...Where is your permanent (City, State) work location? *U.S. Standard Demographic Questions
We invite applicants to share their demographic background. Please note this optional survey is different from the EEO questions further in the application -- we encourage you to answer both, as one is required for government reporting, and the other includes additional questions to further identify areas of improvement in our goal to become a more diverse and inclusive organization. Your responses will not be associated with your specific application and will not in any way be used in the hiring decision.How would you describe your gender identity? (mark all that apply)
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Select...Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in LaunchDarkly’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Select...Voluntary Self-Identification of Disability
Form CC-305Page 1 of 1OMB Control Number 1250-0005Expires 04/30/2026Voluntary Self-Identification of Disability
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Expires 04/30/2026Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:Alcohol or other substance use disorder (not currently using drugs illegally)Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDSBlind or low visionCancer (past or present)Cardiovascular or heart diseaseCeliac diseaseCerebral palsyDeaf or serious difficulty hearingDiabetesDisfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disordersEpilepsy or other seizure disorderGastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndromeIntellectual or developmental disabilityMental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSDMissing limbs or partially missing limbsMobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supportsNervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilitiesPartial or complete paralysis (any cause)Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysemaShort stature (dwarfism)Traumatic brain injury
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Inspire prospects with our software: Help make business decision makers, practitioners and the broader community enthusiastic champions through excellent demos and talksIdentify pain and design solutions: Identify LaunchDarkly prospects’ largest problems and design solutions to solve themLead successful evaluations: Lead exceptional, curated evaluations of the LaunchDarkly platformEnsure adoption: Partner with customers to make the LaunchDarkly adoption path clearPartner with Sales: Form effective partnerships rooted in your grasp of selling frameworksBe a trusted expert: Become an authority. Bring valuable insight about LaunchDarkly and its surrounding ecosystem to each conversation. Follow through on your commitments.Advocate for our customers: Be the voice of the customer to our Product and Engineering teamsSpend time with the customer: 25-50% travel may be required to spend time in person with customers and colleaguesAbout You:
Passion for Learning and Growth: You actively seek and give feedback well. You have a growth mindset. You remain current on new technologies.Drive: You strive for ambitious goals. You actively work to improve customer and company results, with minimal direction and at times beyond your remit. You take pride in your work.Confident Communication: You simplify complexity. You are clear, complete and concise. You tailor your message.Adaptability: You excel in a fast-paced, dynamic organizational setting, taking action even when clarity is low.Teamwork: You commit to great frameworks, remaining flexible within them to win as a teamRelationships: You consistently forge meaningful partnerships with customers and colleaguesCustomer-focused: You actively listen to customers and take action to ensure they reach their full potentialTechnical Expertise: You possess in-depth knowledge and hands-on experience with various developer and infrastructure technologiesQualifications:
4+ years consulting with enterprise customers and large development teamsLed technical proof of concept/proof of value evaluationsProven success in cultivating customer relationshipsProficient in sales frameworksHave led land and expand initiativesPay:Target pay ranges based on Geographic Zones* for Level P4:Zone 1: San Francisco/Bay Area or New York City Metropolitan Area: $208,000 - $245,000**
On Target Earnings (OTE) includes base pay and commissionZone 2: Boston, DC, Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Seattle: $187,000 - $221,000**
On Target Earnings (OTE) includes base pay and commissionZone 3: All other US locations: $177,000 - $208,000**
On Target Earnings (OTE) includes base pay and commissionLaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:Improving the velocity and stability of software releases, without the fear of end customer outagesDelivering targeted experiences by easily personalizing features to customer cohortsMaximizing the business impact of every feature through the ability to experiment and optimizeCoordinating the release and optimization of software to provide consistent experiences across mobile platforms and device typesImproving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stabilityAt LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at
hr@launchdarkly.com
.Accepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfEducationSchool
Select...Degree
Select...Select...Select...Start date yearEnd date month
Select...End date yearLinkedIn ProfileAre you legally authorized to work in the United States for LaunchDarkly? *
Select...Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for LaunchDarkly in the United States? *
Select...Where is your permanent (City, State) work location? *U.S. Standard Demographic Questions
We invite applicants to share their demographic background. Please note this optional survey is different from the EEO questions further in the application -- we encourage you to answer both, as one is required for government reporting, and the other includes additional questions to further identify areas of improvement in our goal to become a more diverse and inclusive organization. Your responses will not be associated with your specific application and will not in any way be used in the hiring decision.How would you describe your gender identity? (mark all that apply)
Select...How would you describe your racial/ethnic background? (mark all that apply)
Select...How would you describe your sexual orientation? (mark all that apply)
Select...Do you identify as transgender?
Select...Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning?
Select...Are you a veteran or active member of the United States Armed Forces?
Select...Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in LaunchDarkly’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Select...Voluntary Self-Identification of Disability
Form CC-305Page 1 of 1OMB Control Number 1250-0005Expires 04/30/2026Voluntary Self-Identification of Disability
Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:Alcohol or other substance use disorder (not currently using drugs illegally)Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDSBlind or low visionCancer (past or present)Cardiovascular or heart diseaseCeliac diseaseCerebral palsyDeaf or serious difficulty hearingDiabetesDisfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disordersEpilepsy or other seizure disorderGastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndromeIntellectual or developmental disabilityMental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSDMissing limbs or partially missing limbsMobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supportsNervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilitiesPartial or complete paralysis (any cause)Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysemaShort stature (dwarfism)Traumatic brain injury
Disability Status
Select...
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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