Information Technology Generalist Administrator 1

THE POSITION As a part of the Health and Human Services (HHS) IT Delivery Center, you will have the opportunity to assist with providing end-to-end IT services to all staff in the Department of Human Services (DHS), the Department of Health (DOH), the Department of Drug and Alcohol Programs (DDAP), and the Pennsylvania Department of Aging (PDA). Are you interested in providing supervision and leadership to IT field staff supporting the fast paced environment of state hospitals. This working supervisor oversees crucial on-site IT support for the Department of Human Services (DHS), Office of Mental Health and Substance Abuse (OMHSAS). DESCRIPTION OF WORK In this role you will be the working supervisor for the field support unit responsible for providing onsite (IT) support to state hospital operations across the HHS IT Delivery Center. This team also provides secondary support to staff who work in state office buildings, developmental programs facilities, and juvenile justice centers county assistance offices, and all other office space located outside of the Harrisburg area. As such, the incumbent is responsible for the planning, delivery, timeliness, and quality of the service. The scope of this service includes desktop client devices, mobile tablet devices, operating systems, office productivity applications, enterprise applications, third party software, email access, Internet and Intranet connectivity, network connections, remote VPN connections, smart phones, mobile apps, wireless technology, land line telephone systems, printing devices, network cabling, and all peripheral devices. Installation, setup, configuration, support, and documentation for each category of components is also required of this service. Mission critical applications such as Electronic Health Record (EHR), pharmaceutical, clinical, census, and dietary require twenty-four-hour operational availability. Therefore, the incumbent must ensure operations and provide support as needed. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Full-time employment. Work hours range from 8:00 AM to 5:00 PM (Candidate may decide schedule), Monday - Friday. Lunch period will be based on selected work schedule (30 minute/1 hour lunch). Telework: You may have the opportunity to work from home (telework) full-time. You must report into the office one day per month at a minimum. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. Travel and Overtime are required as needed. Salary: In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: One year as an Information Technology Generalist 2, Applications Developer 2, Database Analyst, Information Security Specialist 1, or Network Specialist 2; or Five years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services; or Three years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and an associate's degree in any information technology field; or One year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and a bachelor's degree in any information technology field; or An equivalent combination of experience and training. Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreferencepa.gov. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.