Information Technology Generalist 2

Salary: $66,250.00 - $100,636.00 Annually Location : Dauphin County, PA Job Type: Civil Service Permanent Full-Time Job Number: I-2024-10553 Department: Executive Offices Division: EX OA Entrprs Tchlgy Srvs Off Opening Date: 11/01/2024 Closing Date: 11/10/2024 11:59 PM Eastern Job Code: 01542 Position Number: 00082460 Union: AFSCME Bargaining Unit: A4 Pay Group: ST08 Bureau / Division Code: 00812800 Bureau / Division: Enterprise Technology Services Office Worksite Address: 400 North Street City: Harrisburg, Pennsylvania Zip Code: 17103 Contact Name: Matthew Zyroll Contact Phone: 717.836.3503 Contact Email: mzyrollpa.gov THE POSITION Are you prepared to advance your Commonwealth information technology (IT) career? Apply today and achieve your potential with this role as an Information Technology Generalist 2 in the Enterprise Technology Services Office. Find fulfillment in your work and make an immediate difference in the working lives of IT staff and users with our team DESCRIPTION OF WORK The position is based at the Materials and Testing Lab, providing IT support to users and other teams within the Information Technology Coordinator Division (ITCD). It involves making independent decisions for day-to-day IT operations, including managing service desk calls and overseeing IT Generalists and interns. The role provides Tier 2 support for approximately 115 users and 1,400 IT assets, requiring multitasking and attention to detail across six network-connected sites. As a subject matter expert on the Remedy Incident Management System, the position monitors incident tickets, ensuring proper resolution and customer satisfaction. Responsibilities include leading major IT projects, managing client device support, and overseeing mobile device management for iOS devices. The role also handles telecommunications equipment, user account administration, and security group management, ensuring compliance and data integrity. Collaboration with various IT staff is essential for resource allocation and performance evaluations. Additionally, the position supports specialized geotechnical applications and conducts meetings to define IT needs and technology requirements. It involves prioritizing IT budget recommendations, reviewing custom workstation images, and participating in succession planning to ensure knowledge transfer within the team. Take the next step in your career with us Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Full-time employment Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch. Telework: You may have the opportunity to work from home (telework) part-time on an ad hoc basis. You will work from headquarters on a regular basis but must request and secure the supervisor's consent in advance of scheduling a day to telework. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. Salary: In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: One year as an Information Technology Generalist 1, Applications Developer 1, or Network Specialist 1; or Four years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services; or Two years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or A bachelor's degree in any information technology field; or An equivalent combination of experience and training. Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree. Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions. Legal Requirements: You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements. This position is subject to the provisions of a collective bargaining agreement or memorandum of understanding. If no applicable union-covered bidders apply, other applicants may be considered. Seniority rights apply for Information Technology Generalist 1 Seniority/Promotion Unit: 22S ETSO-Dauphin You must be eligible for selection in accordance with merit system employment regulations. Recruitment Methods: Applicants must meet one of the following methods to be considered for this vacancy: Seniority Promotion Seniority Unit Lateral When the collective bargaining obligation(s) have been met; then the following recruitment methods may be used: Promotion Without Exam Reassignment (Only current civil service employees in the same agency who hold the same or similar job title, with the same maximum salary and comparable minimum qualifications, will qualify for reassignment.) Transfer (Only current civil service employees who hold the same job title will qualify for transfer to another agency.) Voluntary Demotion Reinstatement (Former civil service employees may only be reinstated to the job title from which they resigned. Current civil service employees are not eligible through reinstatement.) Promotion Without Examination (PWOE): Class Restrictions for Promotion Without Examination Only - You must have or have held regular civil service status in one of the following classifications: Information Technology Generalist 1 Employees who previously held regular civil service status in the job title of the position being filled are also eligible for promotion without examination. The promotion without examination requirements are issued in accordance with merit system employment regulations. Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher. Applicants must have a minimum of one year in the next lower class by the posting closing date with no break in service. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. Learn more about our Total Rewards by watching this short See the total value of your benefits package by exploring our Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs. Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there's more to life than just work Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities. Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visit and click on the benefits box. Eligibility rules apply. 01 Do you have one or more years of experience as an Information Technology Generalist 1 while employed by the Commonwealth of Pennsylvania? Yes No 02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 03 Do you have one or more years of experience as an Applications Developer 1 while employed by the Commonwealth of Pennsylvania? Yes No 04 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 05 Do you have one or more years of experience as a Network Specialist 1 while employed by the Commonwealth of Pennsylvania? Yes No 06 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 07 How many years of information technology experience do you possess? 4 or more years 3 to less than 4 years 2 to less than 3 years Less than 2 years No experience 08 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 09 How much college coursework have you completed in an information technology field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link. For additional information on foreign education credentials, please visit and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. A conferred Bachelor's degree or higher A conferred Associate's degree 120 credits or more 90 but less than 120 credits 60 but less than 90 credits 30 but less than 60 credits Less than 30 credits None 10 Have you successfully completed, or are you within three months of completing a bachelor's degree in information technology?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link. For additional information on foreign education credentials, please visit and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. Yes No 11 If you are within three months of completing a bachelor's degree in information technology, on what date do you expect to graduate? If this does not apply to you, please type N/A in the text box. Required Question