Business Analyst 1

Salary: $50,836.00 - $77,321.00 Annually Location : Dauphin County, PA Job Type: Civil Service Permanent Full-Time Job Number: CS-2024-96167-01051 Department: Department of Transportation Division: TR Prgm Mgmt Off Opening Date: 10/29/2024 Closing Date: 11/11/2024 11:59 PM Eastern Job Code: 01051 Position Number: 50543986 Union: Non Union Bargaining Unit: A3 Pay Group: ST06 Bureau / Division Code: 00087400 Bureau / Division: TR Program Management Office Worksite Address: 1101 S Front Street City: Harrisburg, Pennsylvania Zip Code: 17104 Contact Email: ra-pddotcentraljobspa.gov THE POSITION The person occupying this role is responsible for executing a range of technical analysis tasks aimed at maintaining the reliability of the Driver Licensing and Control (DL&C) system, the Commonwealth Automated Registration and Titling system (CARATS), and their associated subsystems. Their work is crucial in ensuring that these systems operate effectively to fulfill operational requirements. Collaborating closely with IT programming teams and business personnel, this individual plays a key role in implementing system modifications as requested by the management team of Driver and Vehicle Services. Do not miss the opportunity to apply today DESCRIPTION OF WORK In this role, you will engage in moderately complex analytical tasks that pertain to the development, modification, and functionality of driver licensing and motor vehicle systems. Your responsibilities will include documenting necessary process changes to enhance business operations, which involves leading business meetings, drafting specification documents, and identifying essential business requirements. You will also create testing plans and scripts related to system improvements, new initiatives, or defect resolutions to ensure that business objectives are met and that systems operate effectively. Participation in the planning, execution, and assessment of testing activities is crucial, as is the analysis of testing results, where you will prepare reports that highlight any discrepancies or deviations from expected outcomes. Effective communication, both verbal and written, with external management personnel within BSM and BIO, contractors, and various internal business processing areas is essential. This includes collaboration with external business partners, product vendors, and law enforcement agencies as assigned. You will investigate user-reported system issues through on-site analysis of unusual processing conditions, identifying opportunities for improved business processes or workarounds to facilitate operational functions. Documenting these issues and any new requirements in tracking systems, providing necessary updates, and ensuring entries are monitored until resolution is part of your duties. Additionally, you will collaborate with business areas and contracted vendors to ensure timely implementation of requested enhancements, guide the user community in developing workflows and procedures to support program and system changes, and participate in the scoping of application updates and upgrades. You will also be responsible for creating and updating a desk manual and various procedural documents. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Full-time employment Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with 60-minute lunch. This position also performs off hours support and reporting as required. Must be able to work off-hours, including some weekends, for release support and issue resolutions. Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. Salary: In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: A bachelor's degree; or An equivalent combination of experience and training. Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree. Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreferencepa.gov. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email. Learn more about our Total Rewards by watching this short See the total value of your benefits package by exploring our Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs. Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there's more to life than just work Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities. Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visit and click on the benefits box. Eligibility rules apply. 01 Have you successfully completed, or are you within three months of completing a bachelor's degree?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link. For additional information on foreign education credentials, please visit and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. Yes No 02 If you are within three months of completing a bachelor's degree, on what date do you expect to graduate? If this does not apply to you, please type N/A in the text box. 03 How many semester credits of college coursework have you completed?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link. For additional information on foreign education credentials, please visit and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. 120 credits or more 90 but less than 120 credits 60 but less than 90 credits 30 but less than 60 credits Less than 30 credits None 04 How much full-time technical or paraprofessional level experience do you possess? 4 years or more 3 but less than 4 years 2 but less than 3 years 1 but less than 2 years Less than 1 year None 05 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 06 Do you possess any professional level work experience? Yes No 07 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 08 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to our Yes 09 EDUCATION Please select the option that best reflects the college credits you have earned to date. If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the scoring decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit and click on Other Information. A. Bachelor's Degree or higher B. 90 credits or more C. 60 credits or more D. 30 credits or more No college credits or less than 30 10 WORK BEHAVIOR 1 - COLLECT, ANALYZE AND DOCUMENT Collect, analyze, prepare and document requirements for business rules and processes Levels of Performance Select the Level of Performance that best describes your claim. A. I have experience preparing and documenting detailed requirements for business rules or processes. This includes defining the rule or process, process flow and expected result. B. I have experience creating forms or templates to collect information and create records or other documentation related to business rules and processes C. I have experience preparing or documenting specific work procedures or instructions. D. I have NO experience related to this work behavior. 11 In the text box below, please describe your experience as it relates to the level of performance you claimed on Work Behavior 1. The name of the employer where you gained this experience. The actual duties you performed related to collecting, analyzing, or documenting information. Your level of responsibility. 12 WORK BEHAVIOR 2 - COMMUNICATION/COLLABORATION Consult with business users and IT staff, including contractors, to develop and implement improved business processes for their application to an IT system in support of agency program policy; evaluate the feasibility of system requirements; and recommend system requirements. Levels of Performance Select the Level of Performance that best describes your claim. A. I have experience working in a collaborative project involving at least two other parties in developing, recommending or implementing business processes (set of activities or tasks, once completed, accomplishes an organizational goal) including or related to an IT system. The other parties involved in the project held separate functions or roles in the business process. B. I have experience working in a collaborative project involving at least two other parties in developing, recommending or implementing any business OR operational processes (set of activities or tasks, once completed, accomplishes an organizational goal). The other parties involved in the project held separate functions or roles in the business or operational process. This process is outside of IT system application processes. C. I have experience working with others in developing or implementing work related activities. D. I have NO experience related to this work behavior. 13 In the text box below, please describe your experience as it relates to the level of performance you claimed on Work Behavior 2. The name of the employer where you gained this experience. The actual duties you performed related to communication and collaboration. Your level of responsibility. 14 WORK BEHAVIOR 3 - OVERSIGHT/ANALYTICAL Provide oversight and analytical support associated with the development and maintenance of complex, automated data processing systems. Levels of Performance Select the Level of Performance that best describes your claim. A. I have experience reviewing and analyzing data to detect trends, defects and areas for enhancement, and make recommendations of change based on what I had detected. B. I have experience reviewing and analyzing data to detect trends, defects and areas for enhancement. C. I have experience reviewing and analyzing data to determine final outcome/results. D. I have NO experience related to this work behavior. 15 In the text box below, please describe your experience as it relates to the level of performance you claimed on Work Behavior 3. The name of the employer where you gained this experience. The actual duties you performed related to oversight and analytical support. Your level of responsibility. Required Question