Intake Coordinator

POSITION TITLE

Intake Coordinator

LOCATION

Knoxville, TN

STATUS

Full Time, Salaried, Exempt

PROGRAM

Moral Injury & Preventing Suicide

REPORTS TO

Program Manager 

INTRODUCTION

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS

Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:

Health and Wellness
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans

Financial Wellbeing
Competitive Compensation Packages
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts 
*Loan forgiveness options through federal programs 
(National Health Corp & Public Service Loan Forgiveness) 
All company paid benefits and paid time off effective day one

Work Culture
Commitment Committee
Justice Committee
Integrity Committee
Compassion Committee
DE&I Committee
Retention Committee

Training & Development
VOA LEAD Program- Leadership Development Program
VOA University - Staff Development
VOA Academy - Clinical Training and Development

JOB SUMMARY AND QUALIFICATIONS
The Moral Injury and Preventing Suicide (MIPS) program assesses and attempts to stabilize Veterans who are experiencing suicidal ideation or at risk of suicidality. The Intake Data Entry Coordinator for the MIP program is the first contact between veterans and available suicide prevention services. The Intake Coordinator will 1) determine the eligibility of those veterans who seek assistance by completing the screening forms during the initial interview; 2) process and prepare preliminary assessments; 3) make appropriate referrals to all community partners and resource providers for crisis intervention; 4) complete a screening and assign eligible participants to the applicable case manager; 5) enter enrolled clients and update and maintain all Excel spreadsheets or client trackers.

WHAT YOU SHOULD HAVE FOR THIS ROLE
Bachelor’s degree and less than five (5) years of experience in the field; a person with five (5) years of experience in the field and no degree; a veteran with three (3) years related work experience. Must have ability to work independently and solve problems creatively. Superior written and oral communication skills mandatory, as well as

the ability to communication professionally and appropriately via telephone and in person. Ability and desire to maintain confidentiality of all persons requesting assistance, the services requested, and the outcome of his/her request. Must demonstrate initiative and strive to continually improve process and relationships. Excellent time management skills, including demonstrated ability to manage multiple projects and set priorities to meet deadlines. The aptitude to develop and maintain a deep understanding of the eligibility criteria and policies related to various federal and local public benefit programs. Ability to remain non-judgmental, empathetic, and respectful of the veterans we serve.

RESPONSIBILITIES
• Screen clients for MIPS program entrance by phone interview.
• Complete the Eligibility Screening Form for clients (a) confirming a Veteran’s eligibility for suicide prevention services; and (b) documenting the eligibility of persons.
• Screen and verify eligibility requirements for SSG Fox assistance.
• Apply SSG Fox grant eligibility requirements for the MIPS Program.
• Assist clients with crisis intervention and services to best/address the client’s immediate crisis needs.
• Understand the risks of suicide and be able to have authentic conversations with clients, colleagues, and community partners about suicide.
• Refer clients who do not qualify for the MIPS program to other mainstream services for assistance.
• Maintain client intake screening forms.
• Maintain client databases including personal information.
• Communicate to potential participants the process of the MIPS program and required documentation to proceed with program participation.
• Provide outreach to community to increase awareness of suicidality.
• Participate in outreach activities, including but not limited to street/shelter outreach, coordinated-entry meetings, Stand Down, resource fairs, Week of Valor/Veterans Day events, and annual PIT count.
• Actively participate in agency committees, projects, and initiatives as required.
• Demonstrate ability to relate to Veterans and their family in a culturally appropriate manner.
• Participate in all appropriate staff, supervision, case consultation, and training meetings.
• Identifies systemic barriers and communicates with organizational leadership about these barriers to work collaboratively to find viable solutions.
• Assumes other duties as assigned by the SSVF Program Manager and Senior Management.
• Performance quality improvement (PQI) duties as assigned by supervision & PQI committee.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.