DuCharme McMillen & Associates Inc
Associate Software Support (.NET)
DuCharme McMillen & Associates Inc, Fort Wayne, Indiana, United States, 46804
Why are long tenures and low turnover rates the norm at DMA? When you are an employee owned company, you are all about your employees, and here is proof:2024 Great Places to Work CertifiedEmployee stock ownership program eligibility begins day one of employment. ESOP contribution is targeted at 6% of your annual compensation.Company paid Paternity & Maternity Leave.Generous PTO package plus 2 paid floating holidays and 1 day of paid volunteer time off.Multiple benefit plans, eligible day one of employment."Live and work like a DMA Employee-Owner": We focus on work/life balance, mental health, and the overall wellness of our employees.Position Summary
The Associate Support Specialist will be primarily responsible for client-related support, the maintenance and enhancements to existing software solutions and websites, as well as assist with the implementation of more optimized and efficient processes.
*This position will be hybrid out of our Fort Wayne, IN office. The requirement is to work in the office two or more days per week.*
Essential Duties and Responsibilities
Provide first level client support of assigned software solutionsContact clients to provide clear, written instructions in addition to logging a description of the incident or issue for our resolutions team; Use appropriate communication channel based on issue complexity documenting results in JIRADiagnose and triage issues with software; determine and document root causeMaintain and enhance existing software solutionsAid in developing and documenting potential solutions to a given issueAssist with preparation of functional and technical documentationParticipate in code reviews and release & sprint planning sessionsNon-Essential Duties and Responsibilities
Perform other duties as assignedEducation and Qualifications
Bachelor's degree in Computer Science, Computer Technology, or related field; will substitute equivalent combination of work experience and schoolingFamiliarity with professional programming preferred; no experience requiredFamiliarity with HTML, JavaScript, ASP.Net, C#, MVC, SQL etc.Knowledge of relational databases and object-relational mapping conceptsUnderstanding of the software development life cycle; agile methodologyIntermediate verbal and written communication skills; excellent listening skillsIntermediate organizational skills; ability to handle multiple projectsBasic troubleshooting skillsMust be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. This position does not qualify for employment-based sponsorship.
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The Associate Support Specialist will be primarily responsible for client-related support, the maintenance and enhancements to existing software solutions and websites, as well as assist with the implementation of more optimized and efficient processes.
*This position will be hybrid out of our Fort Wayne, IN office. The requirement is to work in the office two or more days per week.*
Essential Duties and Responsibilities
Provide first level client support of assigned software solutionsContact clients to provide clear, written instructions in addition to logging a description of the incident or issue for our resolutions team; Use appropriate communication channel based on issue complexity documenting results in JIRADiagnose and triage issues with software; determine and document root causeMaintain and enhance existing software solutionsAid in developing and documenting potential solutions to a given issueAssist with preparation of functional and technical documentationParticipate in code reviews and release & sprint planning sessionsNon-Essential Duties and Responsibilities
Perform other duties as assignedEducation and Qualifications
Bachelor's degree in Computer Science, Computer Technology, or related field; will substitute equivalent combination of work experience and schoolingFamiliarity with professional programming preferred; no experience requiredFamiliarity with HTML, JavaScript, ASP.Net, C#, MVC, SQL etc.Knowledge of relational databases and object-relational mapping conceptsUnderstanding of the software development life cycle; agile methodologyIntermediate verbal and written communication skills; excellent listening skillsIntermediate organizational skills; ability to handle multiple projectsBasic troubleshooting skillsMust be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. This position does not qualify for employment-based sponsorship.
#LI-JS1
#LI-HYBRID