State of Maine
Field Advisor Examiner - Multiple Vacancies
State of Maine, Augusta, Maine, us, 04338
Department of Labor - Bureau of Unemployment - Tax DivisionJob Class Code: 0752Grade: 20 (Professional & Technical)Salary: $20.68 - $28.88 (Hourly)Location: Augusta, MEOpening Date : October 25, 2024Closing Date: November 12, 2024
Do you enjoy working in a dynamic, fast-paced environment? Are you a natural problem-solver with exceptional time management and organizational skills? Are you looking for a career where you can use your customer service and negotiation skills? If yes, the Billing and Collections Specialist position may be a perfect fit for you.
The Bureau of Unemployment Tax Division is looking for ambitious and detail-oriented individuals to join our growing collections team. In this position you will play a critical role in assisting employers to get their Unemployment Tax account into compliance and debt paid in an efficient and timely manner.
We offer a flexible hybrid remote and in-office work schedule.
Primary responsibilities include:Examine employer records to determine debtLocate and notify employers of delinquent accounts by telephone, mail, and email.Review historical data of account to determine which collection action would be most effective to bring employer into complianceContact debtors to assess the employer debt situationAnalyze records to determine who the responsible party is for employer debtNegotiate and arrange for settlements and payment agreements and other advanced collection activitiesKeep detailed notes and records of all communications and actionsDetermine when collection efforts are no longer effective, and request write offField inbound calls to provide effective customer service to employers regarding their Unemployment Contributions accountSkills or knowledge required:
Customer Service - written and verbal communication, active listening, empathy, identifying needs, clarifying information.Problem Solving - ability to analyze a situation, review possible actions and identify the best solution.Negotiation - negotiating terms of settlements and payment plans.Attention to Detail - reviewing employer accounts for accuracy of filingMinimum qualifications:
Bachelors Degree in accounting, business administration, economics or related field and two (2) years of technical or administrative level experience in accounting, auditing, tax preparation or examination, or related field (must include customer service and public contact). Comparable work experience may be substituted for education on a year-for-year basis.
Preference will be given to those applicants:
•Prior experience in collections, accounts receivable, payroll processing
Contact information:
Questions about this position should be directed to Melissa Merrithew at 207-621-5177 or Melissa.J.Merrithew@maine.gov
Application Instructions:
Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, and copies of any transcripts or certifications you wish to have considered while evaluating your application. In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period. Any experience that was not full-time employment should be identified as such.
If you require a paper application, please download and print one here https://www.maine.gov/bhr/state-jobs/application-process or contact our office at 207-623-6700. Paper applications for this posting should be submitted along with cover letter and resume before the closing date to Security & Employment Service Center, 45 Commerce Drive, Augusta, ME 04330 or faxed to 207-287-2018. Be sure title of the job you are applying for is included. Applications cannot be accepted after the posting closing date.
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.Health Insurance Coverage - The State of Maine pays 85%-100% of employee-only premiums ($10,523.28-$12,380.40 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).Retirement Plan - The State contributes the equivalent of 13.41% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.21% for Confidential employees.
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for part-time employment.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.
Do you enjoy working in a dynamic, fast-paced environment? Are you a natural problem-solver with exceptional time management and organizational skills? Are you looking for a career where you can use your customer service and negotiation skills? If yes, the Billing and Collections Specialist position may be a perfect fit for you.
The Bureau of Unemployment Tax Division is looking for ambitious and detail-oriented individuals to join our growing collections team. In this position you will play a critical role in assisting employers to get their Unemployment Tax account into compliance and debt paid in an efficient and timely manner.
We offer a flexible hybrid remote and in-office work schedule.
Primary responsibilities include:Examine employer records to determine debtLocate and notify employers of delinquent accounts by telephone, mail, and email.Review historical data of account to determine which collection action would be most effective to bring employer into complianceContact debtors to assess the employer debt situationAnalyze records to determine who the responsible party is for employer debtNegotiate and arrange for settlements and payment agreements and other advanced collection activitiesKeep detailed notes and records of all communications and actionsDetermine when collection efforts are no longer effective, and request write offField inbound calls to provide effective customer service to employers regarding their Unemployment Contributions accountSkills or knowledge required:
Customer Service - written and verbal communication, active listening, empathy, identifying needs, clarifying information.Problem Solving - ability to analyze a situation, review possible actions and identify the best solution.Negotiation - negotiating terms of settlements and payment plans.Attention to Detail - reviewing employer accounts for accuracy of filingMinimum qualifications:
Bachelors Degree in accounting, business administration, economics or related field and two (2) years of technical or administrative level experience in accounting, auditing, tax preparation or examination, or related field (must include customer service and public contact). Comparable work experience may be substituted for education on a year-for-year basis.
Preference will be given to those applicants:
•Prior experience in collections, accounts receivable, payroll processing
Contact information:
Questions about this position should be directed to Melissa Merrithew at 207-621-5177 or Melissa.J.Merrithew@maine.gov
Application Instructions:
Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, and copies of any transcripts or certifications you wish to have considered while evaluating your application. In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period. Any experience that was not full-time employment should be identified as such.
If you require a paper application, please download and print one here https://www.maine.gov/bhr/state-jobs/application-process or contact our office at 207-623-6700. Paper applications for this posting should be submitted along with cover letter and resume before the closing date to Security & Employment Service Center, 45 Commerce Drive, Augusta, ME 04330 or faxed to 207-287-2018. Be sure title of the job you are applying for is included. Applications cannot be accepted after the posting closing date.
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.Health Insurance Coverage - The State of Maine pays 85%-100% of employee-only premiums ($10,523.28-$12,380.40 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).Retirement Plan - The State contributes the equivalent of 13.41% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.21% for Confidential employees.
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for part-time employment.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.