kSARIA Corporation
Customer Support Representative
kSARIA Corporation, Hudson, New Hampshire, us, 03051
Hudson, NH
Do not wait to apply after reading this description a high application volume is expected for this opportunity.
Description: kSARIA Corporation is an industry leading manufacturer and installer of fiber optic and electrical interconnect solutions for the defense and aerospace industry. We offer unmatched advantages for all aspects of Mil/Aero connectivity solutions. Its proprietary processes and technology have enabled the company to achieve exceptional growth by providing the highest quality products and delivering exceptional value to its customers.
The Customer Support Representative is the primary interface between kSARIA's customers and the internal organization through the entire ordering process, from RFQ receipt through order entry, contract review, and product shipment. The Customer Support Representative will be able to effectively communicate the status of the RFQ's to internal and external teams. This role will be responsible for posting RFQ's, following up on all open quotes and working cross functionally to get updates and ensure follow through to contract award. Additionally, the Customer Support Representative will effectively communicate order status to the customer through its entire period of performance. This role will be responsible for gathering data from internal functional areas and presenting it to customers in the form of general updates, contract modifications, and customer data requests. Strict attention to detail is needed to close out actions and ensure customer satisfaction.
kSARIA offers a comprehensive benefits package including medical, dental, vision, life, disability plans, 401(k) a paid time off.
Position Profile:Establish and build strong relationships with customers via telephone communicationsWork as an integral part of the sales teamPosting RFQ's to the quote log.Following-up with the customer on in-complete quotation packagesMonitor quote process to make sure quotations are submitted to customer on timeSubmit and follow-up with customers on open quotationsWorking with the Strategic Account Managers and Reps to support business and overall customer satisfactionMonitor and complete all customer required documentation (reps & certs, etc.)Manage and monitor various customer portals for incoming orders and RFQsEnter customer orders, confirm order receipt and acknowledge delivery dates with customersEffectively manage the contract review and sign-off processField incoming customer requests for order status and work with all internal functional managers to develop a cohesive response to customer requests for order status, order changes, and expedites. This includes managing open order reports/meetings with assigned accountsBeing present at customer visits to kSARIAOther duties as assigned
Requirements:
Ability to work independently and have highly professional verbal, writing and interpersonal skillsEffective collaboration skillsTenacious and relentless to closeout customer required actions as timely as possibleProven ability to build and maintain relationships with customersComfortable with exposure to highly confidential informationWilling, enthusiastic, and proactive in taking on tasks of any nature to balance the workload of others throughout the organizationMust have previous experience in a Customer Service roleExtremely organized with high attention to detail and time managementExperience with ERP systems in a manufacturing environment preferred.Experience and familiarity in US government contracting FAR requirements and contract terms and conditions preferred.Exemplifies self-directed and focused work ethicStrong analytical and problem-solving skillsStrong Excel, Word, PowerPoint and Microsoft Office skillsWillingness to learn other software tools to continue to progress professionally4 yr college degree or equivalent experience preferred.US citizenship or permanent resident status is required.kSARIA is an Equal Opportunity Employer/Disabilities/VeteransPM19
PI1a8f8c785ebb-37395-35896796
Do not wait to apply after reading this description a high application volume is expected for this opportunity.
Description: kSARIA Corporation is an industry leading manufacturer and installer of fiber optic and electrical interconnect solutions for the defense and aerospace industry. We offer unmatched advantages for all aspects of Mil/Aero connectivity solutions. Its proprietary processes and technology have enabled the company to achieve exceptional growth by providing the highest quality products and delivering exceptional value to its customers.
The Customer Support Representative is the primary interface between kSARIA's customers and the internal organization through the entire ordering process, from RFQ receipt through order entry, contract review, and product shipment. The Customer Support Representative will be able to effectively communicate the status of the RFQ's to internal and external teams. This role will be responsible for posting RFQ's, following up on all open quotes and working cross functionally to get updates and ensure follow through to contract award. Additionally, the Customer Support Representative will effectively communicate order status to the customer through its entire period of performance. This role will be responsible for gathering data from internal functional areas and presenting it to customers in the form of general updates, contract modifications, and customer data requests. Strict attention to detail is needed to close out actions and ensure customer satisfaction.
kSARIA offers a comprehensive benefits package including medical, dental, vision, life, disability plans, 401(k) a paid time off.
Position Profile:Establish and build strong relationships with customers via telephone communicationsWork as an integral part of the sales teamPosting RFQ's to the quote log.Following-up with the customer on in-complete quotation packagesMonitor quote process to make sure quotations are submitted to customer on timeSubmit and follow-up with customers on open quotationsWorking with the Strategic Account Managers and Reps to support business and overall customer satisfactionMonitor and complete all customer required documentation (reps & certs, etc.)Manage and monitor various customer portals for incoming orders and RFQsEnter customer orders, confirm order receipt and acknowledge delivery dates with customersEffectively manage the contract review and sign-off processField incoming customer requests for order status and work with all internal functional managers to develop a cohesive response to customer requests for order status, order changes, and expedites. This includes managing open order reports/meetings with assigned accountsBeing present at customer visits to kSARIAOther duties as assigned
Requirements:
Ability to work independently and have highly professional verbal, writing and interpersonal skillsEffective collaboration skillsTenacious and relentless to closeout customer required actions as timely as possibleProven ability to build and maintain relationships with customersComfortable with exposure to highly confidential informationWilling, enthusiastic, and proactive in taking on tasks of any nature to balance the workload of others throughout the organizationMust have previous experience in a Customer Service roleExtremely organized with high attention to detail and time managementExperience with ERP systems in a manufacturing environment preferred.Experience and familiarity in US government contracting FAR requirements and contract terms and conditions preferred.Exemplifies self-directed and focused work ethicStrong analytical and problem-solving skillsStrong Excel, Word, PowerPoint and Microsoft Office skillsWillingness to learn other software tools to continue to progress professionally4 yr college degree or equivalent experience preferred.US citizenship or permanent resident status is required.kSARIA is an Equal Opportunity Employer/Disabilities/VeteransPM19
PI1a8f8c785ebb-37395-35896796