Eye Care Partners Career Opportunities
End User Computing Specialist
Eye Care Partners Career Opportunities, Grand Rapids, Michigan, us, 49528
EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.
Job Summary:
The End User Computing (EUC) Specialist is responsible for delivering effective technical support and ensuring seamless operation across all user-end devices within the organization. This role focuses on providing advanced troubleshooting, managing IT hardware/software assets, and enhancing the end-user experience. The specialist will work collaboratively with cross-functional IT teams to ensure high levels of performance, availability, and security for end-user technology solutions.
Key Responsibilities:
Device Management:
Install, configure, and maintain desktops, laptops, mobile devices, and peripherals for users across the organization.Troubleshooting & Support:
Provide Tier 2/3 technical support for issues related to hardware, software, and user access, ensuring prompt resolution or escalation when necessary.End-User Experience:
Focus on improving the overall end-user experience by addressing performance issues, access problems, and ensuring optimal system configurations.Security & Compliance:
Implement and enforce IT security policies on end-user devices, including patch management and software updates, to maintain compliance with industry standards.Collaboration:
Work closely with Service Desk, Network & Telephony, Infrastructure, and other IT teams to ensure coordinated and efficient support.Asset Management:
Manage IT inventory, including hardware lifecycle and software license tracking, ensuring accurate documentation.Project Support:
Participate in the implementation of new technologies and systems, assisting with user adoption and providing feedback for improvements.Remote Work Support:
Provide enhanced IT support for remote resources, ensuring access and performance optimization for distributed teams.Skills & Qualifications:
Technical Skills:Proficient in managing Windows, MacOS, and mobile platforms (iOS, Android).Strong knowledge of Active Directory, M365, VPN technologies, and basic networkingExperience with troubleshooting bio-medical devices is preferred (OCT, FA, HFA, B-scan)Familiarity with remote desktop solutions and ITSM tools such as ServiceNow.Soft Skills:Excellent problem-solving and analytical skills.Strong customer service orientation with a focus on a "customer-first" mindset.Effective communication skills to collaborate with cross-functional teams and end users.Experience & Education:Bachelor's degree in Information Technology, Computer Science, or equivalent experience.3+ years of experience in end-user support or a related field.ITIL certification or familiarity with ITIL best practices is a plus.Key Performance Indicators (KPIs):
Customer Satisfaction:
Measure end-user satisfaction with IT support and services.Resolution Times:
Track average time to resolve incidents and service requests.Compliance:
Ensure adherence to security policies and IT asset management processes.Collaboration:
Effectively work with other IT teams to minimize downtime and disruptions.
If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly - only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Job Summary:
The End User Computing (EUC) Specialist is responsible for delivering effective technical support and ensuring seamless operation across all user-end devices within the organization. This role focuses on providing advanced troubleshooting, managing IT hardware/software assets, and enhancing the end-user experience. The specialist will work collaboratively with cross-functional IT teams to ensure high levels of performance, availability, and security for end-user technology solutions.
Key Responsibilities:
Device Management:
Install, configure, and maintain desktops, laptops, mobile devices, and peripherals for users across the organization.Troubleshooting & Support:
Provide Tier 2/3 technical support for issues related to hardware, software, and user access, ensuring prompt resolution or escalation when necessary.End-User Experience:
Focus on improving the overall end-user experience by addressing performance issues, access problems, and ensuring optimal system configurations.Security & Compliance:
Implement and enforce IT security policies on end-user devices, including patch management and software updates, to maintain compliance with industry standards.Collaboration:
Work closely with Service Desk, Network & Telephony, Infrastructure, and other IT teams to ensure coordinated and efficient support.Asset Management:
Manage IT inventory, including hardware lifecycle and software license tracking, ensuring accurate documentation.Project Support:
Participate in the implementation of new technologies and systems, assisting with user adoption and providing feedback for improvements.Remote Work Support:
Provide enhanced IT support for remote resources, ensuring access and performance optimization for distributed teams.Skills & Qualifications:
Technical Skills:Proficient in managing Windows, MacOS, and mobile platforms (iOS, Android).Strong knowledge of Active Directory, M365, VPN technologies, and basic networkingExperience with troubleshooting bio-medical devices is preferred (OCT, FA, HFA, B-scan)Familiarity with remote desktop solutions and ITSM tools such as ServiceNow.Soft Skills:Excellent problem-solving and analytical skills.Strong customer service orientation with a focus on a "customer-first" mindset.Effective communication skills to collaborate with cross-functional teams and end users.Experience & Education:Bachelor's degree in Information Technology, Computer Science, or equivalent experience.3+ years of experience in end-user support or a related field.ITIL certification or familiarity with ITIL best practices is a plus.Key Performance Indicators (KPIs):
Customer Satisfaction:
Measure end-user satisfaction with IT support and services.Resolution Times:
Track average time to resolve incidents and service requests.Compliance:
Ensure adherence to security policies and IT asset management processes.Collaboration:
Effectively work with other IT teams to minimize downtime and disruptions.
If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly - only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.