Millersville University
IT Student Technician
Millersville University, Millersville, Pennsylvania, United States, 17551
Position Information
Requisition NumberStu365P
Position TypeStudent Worker
DepartmentDepartment of Student Workers
Job TitleIT Student Technician
ClassificationStudent Worker
Pay RateStarting rate is $12 per hour
Position Summary Information
Hours per weekMinimum of 10, up to 30 hours
Days WorkedFlexiable
Hours/Shift workedFlexiable
Posting Detail Information
Job Summary/Basic Function
As an IT Student Technician, you will provide both remote and in person assistance to the University community by providing technical assistance and support related to technological issues at Millersville University. The issues you may work with include but are not limited to issues with connectivity issues, Windows or Mac computer issues/questions, mobile devices (Android or iPhone), copiers/printers, Office 365 issues, and a variety of other software issues.
This position is two-fold, learning how to both work with University students, staff, and faculty, over the phone and in person. A strong sense of problem solving, and investigative skills are necessary. You will be expected to document all work in our ticketing system. Strong communication skills are a must in this position.
Required Qualifications
Maintain strict confidentialityClear and professional communicationStrong attention to detailWillingness to perform varied duties and ask questionsAbility to multitaskExcellent written and verbal communicationAbility to lift 20 lbsWillingness to learn and adaptResearch and investigative skills for troubleshootingPreferred Qualifications
Previous customer service experience
Basic computer skills (proficiency in Office 365)
Basic hardware skills
Job Duties
Tasks may include:
Schedule visits to staff and faculty offices to diagnose device issues, and bring devices back to the office if on-site work is insufficient.Uninstall and reinstall hardware as necessary.Manage the ticket queue and address tickets professionally and promptly.Refresh computers for redistribution.Troubleshoot problematic podiums in classrooms and meeting rooms.Move employee computers and phones between offices.Answer phone calls courteously and professionally.Provide technical assistance and support for incoming queries related to computer systems, software, and hardware.Walk users through problem-solving processes with a professional and friendly demeanor.Install, modify, and repair computer software using remote support sessions.Maintain documentation of all calls received using our ticketing system.Perform other related duties as assigned.
Working Conditions and Physical Effort
Posting Open Date10/24/2024
Posting Close Date05/13/2025
Special Instructions to Applicants
Previous experience is not required. We will provide training to all.
Resume is required, cover letter optional. We highly encourage you to your upload class schedule, which allows us to to determine the best working hours during your academic and extra-curricular schedule.
Quicklink for Posting/Requisitionhttps://jobs.millersville.edu/postings/12422
Documents Needed to ApplyRequired Documents
ResumeOptional Documents
Cover Letter/Letter of ApplicationClass ScheduleOther Document 1
Supplemental Questions
Required fields are indicated with an asterisk (*).* Are you currently attending Millersville University or will be at the time of employment?
YesNo
* What days/hours are you available to work?(Open Ended Question)* What is your current major/minor?(Open Ended Question)* Are you currently on Millersville University Student Payroll?
YES - I have another job on campus and am in the student payroll system.IN PROCESS - I am in the process of completing new hire paperwork with the Student Payroll Office for another job on campus.No.
Requisition NumberStu365P
Position TypeStudent Worker
DepartmentDepartment of Student Workers
Job TitleIT Student Technician
ClassificationStudent Worker
Pay RateStarting rate is $12 per hour
Position Summary Information
Hours per weekMinimum of 10, up to 30 hours
Days WorkedFlexiable
Hours/Shift workedFlexiable
Posting Detail Information
Job Summary/Basic Function
As an IT Student Technician, you will provide both remote and in person assistance to the University community by providing technical assistance and support related to technological issues at Millersville University. The issues you may work with include but are not limited to issues with connectivity issues, Windows or Mac computer issues/questions, mobile devices (Android or iPhone), copiers/printers, Office 365 issues, and a variety of other software issues.
This position is two-fold, learning how to both work with University students, staff, and faculty, over the phone and in person. A strong sense of problem solving, and investigative skills are necessary. You will be expected to document all work in our ticketing system. Strong communication skills are a must in this position.
Required Qualifications
Maintain strict confidentialityClear and professional communicationStrong attention to detailWillingness to perform varied duties and ask questionsAbility to multitaskExcellent written and verbal communicationAbility to lift 20 lbsWillingness to learn and adaptResearch and investigative skills for troubleshootingPreferred Qualifications
Previous customer service experience
Basic computer skills (proficiency in Office 365)
Basic hardware skills
Job Duties
Tasks may include:
Schedule visits to staff and faculty offices to diagnose device issues, and bring devices back to the office if on-site work is insufficient.Uninstall and reinstall hardware as necessary.Manage the ticket queue and address tickets professionally and promptly.Refresh computers for redistribution.Troubleshoot problematic podiums in classrooms and meeting rooms.Move employee computers and phones between offices.Answer phone calls courteously and professionally.Provide technical assistance and support for incoming queries related to computer systems, software, and hardware.Walk users through problem-solving processes with a professional and friendly demeanor.Install, modify, and repair computer software using remote support sessions.Maintain documentation of all calls received using our ticketing system.Perform other related duties as assigned.
Working Conditions and Physical Effort
Posting Open Date10/24/2024
Posting Close Date05/13/2025
Special Instructions to Applicants
Previous experience is not required. We will provide training to all.
Resume is required, cover letter optional. We highly encourage you to your upload class schedule, which allows us to to determine the best working hours during your academic and extra-curricular schedule.
Quicklink for Posting/Requisitionhttps://jobs.millersville.edu/postings/12422
Documents Needed to ApplyRequired Documents
ResumeOptional Documents
Cover Letter/Letter of ApplicationClass ScheduleOther Document 1
Supplemental Questions
Required fields are indicated with an asterisk (*).* Are you currently attending Millersville University or will be at the time of employment?
YesNo
* What days/hours are you available to work?(Open Ended Question)* What is your current major/minor?(Open Ended Question)* Are you currently on Millersville University Student Payroll?
YES - I have another job on campus and am in the student payroll system.IN PROCESS - I am in the process of completing new hire paperwork with the Student Payroll Office for another job on campus.No.