Technology Support Specialist

Primary Purpose: Facilitate, implement, and provide advanced end-user technical support of technology systems district-wide. Respond to requests for assistance from faculty, staff, and Technology staff regarding end-user computer software, hardware and network systems. Qualifications: Education/Certification: Bachelor's degree preferred Special Knowledge/Skills: Knowledge of computer workstation setup Knowledge of computer hardware and software applications Ability to install, maintain and repair computers and peripherals, including printers, interactive whiteboards, projectors, and scanners Ability to install and maintain network cables and hardware Ability to diagnose advanced computer problems Ability to perform complex computer repairs Strong communication and interpersonal skills Ability to help resolve problems in a professional, congenial manner Experience: One year experience installing, troubleshooting and repairing personal computer and networking systems Major Responsibilities and Duties: Provide level-two technical support for end-users and end-user devices as directed by the Chief Technology Officer and the Technology Support Coordinator. Install licensed software programs as required and as licensed by the Software Support Administrator. Record service requests into the district work order system. Document reports of inappropriate use of equipment, as requested. Assist in CISD staff development training programs, as required. Record and maintain inventory of all technology-related equipment. Stay current with advances in the computer technology industry. Enjoy working with people and technology. Support technology in the classroom in a timely manner utilizing the available support tools and by using innovative and emerging technologies throughout the district. Perform repairs, as needed, to maintain clean, operable equipment. Perform necessary management of computers and printers following normal procedures including beginning and closing-of-year procedures. Keep informed of innovations in computer and networking technology. Maintain confidentiality of information. Exemplify high standards of ethical conduct according to District Policy. Support administrative policy. Represent the school system to the community in a positive professional way. Maintain a sincere, friendly attitude toward visitors and patrons to ensure communication. Perform other duties, as assigned. Mental Demands/Physical Demands/Environmental Factors Requires working in a cooperative, assisting manner with all district staff. Requires lifting (up to 40 lbs.), stooping, bending. Requires frequent travel to various campuses and locations within CISD. The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.